Support Portal User Documents

The Palo Alto Networks Support Portal houses all of the resources you need in a single location, giving you easier support case navigation and faster, easier access to the support answers you need.

Here are some documents covering how to use the latest features of the Support Portal:

• How to use the new BPA functionality
• New Public-Facing Palo Alto Networks Support Home Page
• How to Use the New Case List in Case Management
• How to Use the New Web-Based Case Creation Wizard!
• Where did the Profile Functions and "Log Out" go in the CSP?

The Support Portal offers information to help you manage your account, assets, and groups, and to help you get the most from Palo Alto Networks products.

- Opening a Case with Customer Support ?
- Looking for help with your Live Community account? Get help from the Live Community
- Having issues with your Support or Cloud services account? Login Assistance for the Customer Support and Cloud Services Portals.
 - Need information about Support Offerings or SLAs?   

Support Portal FAQs