Palo Alto Networks Knowledgebase: Support Portal User Documents

Support Portal User Documents

Created On 07/26/19 21:29 PM - Last Updated 07/26/19 21:31 PM
CSR Customer Support Portal Content Release Deployment

The Palo Alto Networks Support Portal houses all of the resources you need in a single location, giving you easier support case navigation and faster, easier access to the support answers you need.


Here are some documents covering how to use the latest features of the Support Portal:

The Support Portal offers information to help you manage your account, assets, and groups, and to help you get the most from Palo Alto Networks products.

- Opening a Case with Customer Support ?
- Looking for help with your Live Community account? Get help from the Live Community
- Having issues with your Support or Cloud services account? Login Assistance for the Customer Support and Cloud Services Portals.
 - Need information about Support Offerings or SLAs?   

Support Portal FAQs


How to Create Your Customer Support Portal User Account

How to Manage Users in Your Account

How to Create a Support User Account for Another User

How to Use the Account Registration Link

How to Enable Two Factor Authentication

How to Enable Google Authenticator


How to Register a Palo Alto Networks Device, Spare, Traps, or VM-Series Auth-Code

VM-ELA Token Model Overview
Learning Series (Videos)

How to Activate Authorization Codes

How to Activate 30-Day Trial Licenses

How to Register and Activate AutoFocus

Activate Your Aperture Support License

How to Authorize and Install VM-Series Auth Codes

How to Upgrade VM-Series Model

How to Transfer Device Ownership to Another Account

How to Use Bulk Transfer Option

How to Transfer Licenses to a Spare Device

How to Bulk Register Devices

Install the VMware NSX Plugin

How to Register 7000-Series Chassis, Line Cards and 4-Hour Premium Support

How to Renew VM-Series Firewall License Bundles


How to Create/Manage a Group


How to Create an Evident Support Case

Getting Started with Cortex XDR

Manage App Roles in the Cortex Hub

How to Activate and Install Logging Service and GlobalProtect Evals

How to Assign a Magnifier Role

How to Activate the Magnifier App

Cortex Data Lake Getting Started

How to Activate Prisma Access

How to Activate Traps Management Service

How to Transfer Cloud Service Licensing from Eval Panorama to Production Panorama


RedLock Customer Support Process Update FAQ

How to Enable, Regenerate, Extend the Licensing API Key

How to Create a Device Tag

How to Activate a Support Account from an Eval Account

How to Open a Case with Technical Support

How to Create a Support Portal Account with a VM-Series Usage Based Model (Amazon, Azure, CSSP)

Day 1 Configuration: What Does It Do?


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