Support Portal User Documents

582006

Created On 09/25/18 18:07 PM - Last Modified 11/23/22 21:29 PM

CSR

Customer Support Portal

Content Release

Deployment

Cause
How to Manage Your Support Case

Resolution

The Palo Alto Networks Support Portal houses all of the resources you need in a single location, giving you easier support case navigation and faster, easier access to the support answers you need.

The Support Portal offers information to help you manage your account, assets, and groups, as well as help you get the most from Palo Alto Networks products.

Here are some documents covering how to use the latest features of the Support Portal:

How to Manage Your Support Case
How to Use BPA Functionality
How to Use the Web-Based Case Creation Wizard!
Opening a Case with Customer Support?
Looking for help with your Live Community account? Get help from the Live Community
Having issues with your Support or Cloud services account? Login Assistance for the Customer Support and Cloud Services Portals.
Need information about Support Offerings or SLAs?

Support Portal FAQs

ASSET MANAGEMENT
How to Register a Palo Alto Networks Device, Spare, or VM-Series Auth-Code How to Manage Assets Using the Network Security Page How to Manage Assets Using the Cloud Security Page VM-ELA Token Model Overview VM-ELA Learning Series (videos) How to Manage PA-Series Enterprise Agreements H ow to Decommission a NGFW How to Activate Products in Support Portal How to Activate Authorization Codes How to Activate Trial Licenses How to Register and Activate AutoFocus How to Authorize and Install VM-Series Auth Codes How to Register a VM Provisioned by a CSSP (Cloud Security Service Provider) How to Upgrade VM-Series Model How to Transfer Device or Spare Ownership How to Use Bulk Transfer Option How to Transfer Licenses to a Spare Device How to Transfer Prisma SD-WAN Support License After RMA How to Bulk Register Devices Install the VMware NSX Plugin How to Register 7000 and 5400-Series Chassis, Line Cards and 4-Hour Premium Support How to Renew VM-Series Firewall License Bundles How to Convert ELA URL Filtering to Advanced URL How to Manage PA-Series Enterprise Agreements How to Decommission PA-Series NGFWs
CLOUD SERVICES
How to Activate and Install Prisma Access How to Activate IOT (Video) Cortex XSOAR overview Cortex XSOAR datasheet Cortex XSOAR documentation Cortex XSOAR Marketplace Getting Started with Cortex XDR What's New in the Hub View Apps by Tenant or Support Account Tenant Service Group Hub Common Services How to Activate and Install Logging Service and GlobalProtect Evals How to Activate Cortex Data Lake How to Activate Prisma Access How to Transfer Prisma Access Licensing from Eval Panorama to Production Panorama
GROUP MANAGEMENT
How to Create/Manage a Group
MEMBER MANAGEMENT
How to Create Your Customer Support Portal User Account How to Change Your Password How to Manage Users in Your Account How a Superuser Creates a New Customer Support Portal User Account How to Use the Account Registration Link Two Factor Authentication for the CSP How To Enable a Third-Party Identity Provider (IDP) How To Migrate an Existing Third-Party Identity Provider (IDP) Password Requirements for the CSP FedRamp Compliance FAQs for User Authentication Consent Based Account Linking FAQ User Access Consent
PLATINUM SUPPORT
What is Planned Event Assistance and how do I engage Support Delivery? What is Onsite Support Assistance? How does a Platinum customer initiate Onsite Support Assistance? What does a Platinum customer need to provide in order to ensure a successful onsite engagement? How do I initiate a failure analysis?
SECURITY ASSURANCE
What is required before requesting Security Assurance assistance? Data Collection Guidance for Security Assurance Why is running the BPA tool essential?
OTHER FEATURES
RedLock Customer Support Process Update FAQ How to Enable, Regenerate, Extend the Licensing API Key How to Create a Device Tag How to Activate a Support Account from an Eval Account How to Open a Case with Technical Support How to Create a Support Portal Account with a VM-Series Usage Based Model (Amazon, Azure, CSSP) Day 1 Configuration: What Does It Do? PAN-OS Release notes (Different PAN-OS versions can be selected by using the drop-down menu on the left).

Additional Information

Attachments

Support Portal User Documents

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