Support Portal User Documents

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Created On 09/25/18 18:07 PM - Last Modified 06/03/21 00:14 AM

CSR

Customer Support Portal

Content Release

Deployment

Cause
How to Manage Your Support Case

Resolution

The Palo Alto Networks Support Portal houses all of the resources you need in a single location, giving you easier support case navigation and faster, easier access to the support answers you need.

Here are some documents covering how to use the latest features of the Support Portal:

How to Manage Your Support Case
How to Use BPA Functionality
How to Use the Web-Based Case Creation Wizard!
The Support Portal offers information to help you manage your account, assets, and groups, and to help you get the most from Palo Alto Networks products.
Opening a Case with Customer Support?
Looking for help with your Live Community account? Get help from the Live Community
Having issues with your Support or Cloud services account? Login Assistance for the Customer Support and Cloud Services Portals.
Need information about Support Offerings or SLAs?

Support Portal FAQs

ASSET MANAGEMENT
How to Register a Palo Alto Networks Device, Spare, or VM-Series Auth-Code VM-ELA Token Model Overview VM-ELA Learning Series (videos) How to Activate Products in Support Portal How to Activate Authorization Codes How to Activate Trial Licenses How to Register and Activate AutoFocus How to Authorize and Install VM-Series Auth Codes How to Upgrade VM-Series Model How to Transfer Device or Spare Ownership How to Use Bulk Transfer Option How to Transfer Licenses to a Spare Device How to Bulk Register Devices Install the VMware NSX Plugin How to Register 7000-Series Chassis, Line Cards and 4-Hour Premium Support How to Renew VM-Series Firewall License Bundles
CLOUD SERVICES
How to Activate and Install Prisma Access How to Activate IOT (Video) Cortex XSOAR overview Cortex XSOAR datasheet Cortex XSOAR documentation Cortex XSOAR Marketplace Getting Started with Cortex XDR Manage App Roles in the Cortex Hub How to Activate and Install Logging Service and GlobalProtect Evals How to Assign a Magnifier Role How to Activate the Magnifier App Cortex Data Lake Getting Started How to Activate Prisma Access How to Activate Traps Management Service How to Transfer Prisma Access Licensing from Eval Panorama to Production Panorama
GROUP MANAGEMENT
How to Create/Manage a Group
MEMBER MANAGEMENT
How to Create Your Customer Support Portal User Account How to Manage Users in Your Account How a Superuser Creates a New Customer Support Portal User Account How to Use the Account Registration Link How to Enable Two Factor Authentication How Do I Enable Third Party IDP? How to Enable Google Authenticator Consent Based Account Linking FAQ User Access Consent
PLATINUM SUPPORT
What is Planned Event Assistance and how do I engage Support Delivery? What is Onsite Support Assistance? How does a Platinum customer initiate Onsite Support Assistance? What does a Platinum customer need to provide in order to ensure a successful onsite engagement? How do I initiate a failure analysis?
SECURITY ASSURANCE
What is required before requesting Security Assurance assistance? Data Collection Guidance for Security Assurance Why is running the BPA tool essential?
OTHER FEATURES
RedLock Customer Support Process Update FAQ How to Enable, Regenerate, Extend the Licensing API Key How to Create a Device Tag How to Activate a Support Account from an Eval Account How to Open a Case with Technical Support How to Create a Support Portal Account with a VM-Series Usage Based Model (Amazon, Azure, CSSP) Day 1 Configuration: What Does It Do? PAN-OS Release notes (Different PAN-OS versions can be selected by using the drop-down menu on the left).

Additional Information

Attachments

Support Portal User Documents

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