How to reset your Password for the Customer Support Portal

How to reset your Password for the Customer Support Portal

15055
Created On 08/13/20 18:59 PM - Last Modified 07/11/22 21:00 PM


Objective
To request a password reset for your Support Portal login, please follow the below steps:
 


Procedure

 

  1. Access the Support Portal at https://support.paloaltonetworks.com
     

 
  1. Click "Sign on" in the top right hand corner of the Support page, or click the blue “Go to the portal” button in the lower left hand section of the page.

 

  1. Enter your Single Sign On email address and click next

 

  1. Click Forgot Password

 

  1. Enter the Captia security code (or refresh button if the code is illegible)
     


 

  • Click Next

    1. A password reset link is sent to your email address. 

    1. Click the password reset link provided in the email.

 

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  1. Enter your new desired password in the New password field, and confirm the password in the Confirm password field.
     

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Note: Be sure to follow the password requirements (Minimum of 11 characters in length. Password must contain 3 of the following: uppercase letter, lowercase letter, number, symbol. Your password cannot be any of your last 10 passwords. At least 1 day (s) must have elapsed since you last changed your password. )
 

  1. Click Submit.

  1. Revisit https://support.paloaltonetworks.com and login using your username and newly reset password.

 


Additional Information

Note: The password reset link is only valid for 1 hour.

Upon clicking the link, if you discover that it is no longer valid just click the blue “here” link within the displayed message. This will resend a newer link to your email.
 

If you encounter any issues with the link and still unable to access, please contact Support.


Note: 
Password re-use policy
Q - Prevent reuse of password? If so, what are the checks (e.g. check if last used password is now being set)?
A -  System will not allow reuse for 10 generations of passwords. 

More about password policies

Note: Rest your password from within the Support Portal
Click your profile on the lower left side of the portal, then select Change Password.
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