How to reset your Password for the Customer Support Portal

• Customer Support Portal
• Password Reset

1. Access the Support Portal at https://support.paloaltonetworks.com
2. Click on either of the Sign In buttons to log into the Customer Support Portal.

3. click Need help signing in? and select Forgot Password?

4. Verify access page will prompt action on one of the options below

5. Click on the method and Enter your new desired password in the New password field, and confirm the password in the Repeat password field

NOTE:

• Be sure to follow the password requirements (minimum of 11 characters in length; password must contain 3 of the following: uppercase letter, lowercase letter, number, symbol.
• Your password cannot be any of your last 10 passwords; at least 1 day (s) must have elapsed since you last changed your password.)
• We do not support alerting mechanism on password reset. An account super user for example is not going to get any alert if a member password has been reset. 
• For more information on our Password Policy for Palo Alto Networks SSO, visit this article.

• The password reset link is only valid for 1 hour. 
• Upon clicking the link, if you discover that it is no longer valid just click the blue here link within the displayed message. This will resend a newer link to your email.
   
• If you encounter any issues with the link and still unable to access, please visit the Customer Support Portal home page for further assistance.
• IMPORTANT:  for security reasons we accept password reset requests directly from the affected users only.
• If your colleague needs a password reset :  have them contact Support directly via the above form and Support will assist them directly.
• You can also Reset your password using the SSO settings  https://sso.paloaltonetworks.com/enduser/settings