Create a User Account in Customer Support Portal

To create a Customer Support Portal (CSP) user account, perform the following steps:

Step 1.  Go to Customer Support Portal Create my account page
Step 2.  Enter my email address
Step 3.  Authenticate your email address
Step 4.  Register a product
Step 5.  Your CSP account
Step 6.  Welcome to Customer Support Portal
 

Step 1.  Go to Customer Support Portal Create my account page

Go to https://support.paloaltonetworks.com and click Create my account button.
 

Step 2.  Enter my email address

Enter your email address and respond to the Captcha.  Click Next button.
 

Step 3.  Authentic your email address

To authenticate your email address, CSP sends an Activation Code to your email inbox.  Enter the Activation Code from the email, and click Next button.
 

Step 4.  Register a product

Select one of two options to register a product.

1. Register product, e.g., hardware PA-Series firewalls, using Serial Number, Authorization Code, Customer ID, Parent Order Number
2. Register usage-based VM-Series products purchased from sone of the following public cloud Marketplace or Cloud Security Service Provider (CSSP)
   • Amazon Web Services (AWS)
   • Microsoft Azure
   • CSSP (Cloud Security Service Provider)
   • Google Cloud Platform
   • AWS Cloud NGFW (Cloud NGFW products)
   • Azure Cloud NGFW (Cloud NGFW products)

For VM-Series firewalls purchased directly from AWS, Azure, or Google Cloud Platform Marketplaces (PAYG) (but not the AWS and Azure Cloud NGFW Marketplaces), enter a Serial Number, CPU ID and (optional) UUID of the device being registered. 
 

This Serial Number, CPU ID, and (optional) UUID can be found on the VM-Series web interface dashboard.  See the sample screen from a Microsoft Azure VM-Series NGFW.
 

For evaluation assets, enter a Serial Number or Auth Code and Eval-ID. This data can be found in your Eval email.
 

If you purchased a PAYG license from a Marketplace and you do not have any other asset with a PANW order, you will need to create a support case to convert your Support account from Eval to Customer account.  After the account conversion, register your PAYG VM in your CSP account. 

How to create your CSP user account from XSOAR console?  New users can register directly through the App. Both the user and super-user need to approve the registration.  The new user receives a welcome email with activation and password setup link, the super user gets an email to accept or reject the new user. 

Step 5. Your CSP account

• If you are not already a member of a CSP account, and want to create a new CSP account, enter your company name and address, followed by your contact information.  Click Next button.  See Screens 5.1.1, 5.1.2, 5.1.3, and 5.1.4.
• If you are already a member of one or more CSP accounts (your email address is already registered to one or more CSP accounts), CSP gives you a second option to use one of these CSP accounts.  Select option Add me to existing Support account.  See screens in 5.1.5. 
• If you are not already a member of a CSP account, and want to be added to a CSP account, stop here and ask a CSP Super User of that CSP account to add you (see "How to use the account registration link). 
• If you are being added to an existing CSP account, your request will be sent to a Super User of that CSP account.  When access is granted, you'll receive an email notifying you access has been granted.  You will then have the option to create a password and set up MFA (Multi-Factor Authentication).

 

  

Step 6. Welcome to Customer Support Portal

Congratulations on creating your CSP account, or joining an existing CSP account.  If you were added to an existing account, a Super User must first approve your membership in the CSP account.  When approved, you will receive an email indicating how to login to CSP.