How to Transfer PA-Series Licenses to a Spare Device

Before Transferring PA-Series NGFW to Spare

Before licenses from a PA-Series NGFW can be transferred to a spare, purchase and register the spare device in your Customer Support Portal (CSP) account.

• To register a spare: Go to Products > Assets, click Account Actions > Register NGFW, and select Register device Using Serial Number. 

• To locate spares: Go to Products > Assets (use Add New Filter > Asset Type > PA-Series (Spare)) or go directly to Products > Spares.

Note: We recommend managing hardware via Products > Assets, as the dedicated Spares and Devices tabs are scheduled for future deprecation.

Note on Panorama M-Series Appliances
For information on transferring licenses and replace a Panorama M-Series appliances, see:

• • How to Replace a Managed Device with a New Device on Panorama
  • Migrate Logs to a New M-Series Appliance in Panorama Mode
  • Migrate Logs to a New M-Series Appliance in Log Collector Mode 

End of Sale (EOS) hardware platforms enables better replacement for next closest model

• • RMA BETTER REPLACEMENT : LICENSING AND REGISTRATION PROCESS FOR CUSTOMERS

How to Transfer Support License after RMA for Prisma SD-WAN

• • HOW TO TRANSFER PRISMA SD-WAN SUPPORT LICENSE AFTER AN RMA

Transfer Licenses to Spare
Ensure you have a compatible spare to replace a defective PA-Series NGFW.  For example, to replace a defective PA-220, you will need a PA-220 spare.   Be sure to register your purchased spare devices in CSP.

• If you have not yet returned the defective device back to Palo Alto Networks

You can replace a PA-Series NGFW using either of two methods:

1. Find defective PA-Series NGFW in Assets page.  CSP will then help you find compatible PA-Series spares to replace the defective PA-Series NGFW.
2. Find a PA-Series Spare in Assets page that is compatible with the defective PA-Series NGFW you want to replace.  CSP will then help you find compatible PA-Series NGFWs.

First find defective PA-Series NGFW. 

1. If you have not yet registered a spare that is compatible with a PA-Series NGFW you want to replace, click Account Actions> Register Product > Register device using Serial Number >Next > populate the serial number and address (required fields) > click  Agree and Submit button to complete registration of the  new spare.
2. If you already have a spare that is compatible with the PA-Series NGFW that you want to replace, use CSP Assets page filters or search to find the defective PA-Series NGFW you want to replace.  If you have a compatible spare, CSP will help you find the spare.
3. Hover mouse over the blank Actions column to make the menu icons appear, then click Licenses/Subscriptions icon for the PA-Series NGFW. 

9. Click Transfer License button. 

10. CSP displays a dropdown list of compatible spares. Select a spare.  Then, click Transfer button.

11. CSP displays a warning that this transfer operation cannot be reverted.  Click Agree and Submit button.

Note: If a license expires prior to the transfer, it will be expired on the replacement. The defective device will be given licenses valid for 30 days from the date of transfer regardless of the status of the license before the transfer. A previously expired license will be valid for 30 days from transfer on the defective unit.

First find compatible PA-Series spare. 

1. To first find a compatible PA-Series spare, remember the model of the defective PA-Series NGFW.  Then, search for a compatible PA-Series spare using the Asset Type filter - filter for PA-Series (Spare).  Then, find a compatible spare.

• If you already returned the defective device back to Palo Alto Networks

1. Go to Products > Spares and locate the Replacement Serial Number from the RMA.

2. Click on the Serial Number and, in the Device Information pop-up window, select Transfer Licenses.

 

 

3. In the Transfer License window, under Available Source Devices, you will need to click on Can't find defective device?, as the Serial Number will not show in the list. This will open a new Search field and you can enter the defective Serial Number there.

 

4. Once the defective SN is displayed in the list, Select it, click on Confirm Transfer and then Yes to confirm the transfer.

See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents