How to Decommission PA-Series NGFWs

How to Decommission PA-Series NGFWs

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Created On 10/15/22 00:20 AM - Last Modified 02/09/24 17:05 PM


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How to Decommission PA-Series NGFWs

 

Customer Support Portal enables you to decommission PA-Series NGFWs, where decommissioning is defined as taking a PA-Series NGFW out of service.  Please keep in mind decommissioning is a permanent operation.  

 

NOTE:  The decommission feature is currently only available for PA-Series NGFWs; decommissioning in CSP is not yet available for other types of hardware, e.g., Panorama M-100s, M-500s. In March 2024, it will also be possible to decommission Panorama M-Series and ION Devices in CSP.

NOTE:  You can decommission any PA-Series NGFW, regardless whether the NGFW is associated with an Enterprise Agreement (EA).


Decommission PA-Series NGFW

 

To decommission one PA-Series NGFW, click Products > Assets menu.
 

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Filter for the serial number in the Search panel. 

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Click Licenses & Subscriptions on the right side and click Decommission Asset

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CSP prompts you to optionally select a reason,  

Select Customer Request (default setting) or Lost or Stolen.
 

Click Decommission button.  CSP displays a reminder that decommissioning is a permanent operation.
 

To cancel decommissioning, click Cancel button.  To decommission the NGFW, click Agree and Submit button.  CSP displays a status message indicating where to go to review decommissioned NGFWs.
 

 

View Decommissioned PA-Series NGFWs


To view decommissioned PA-Series NGFWs, go to Products > Assets page, click Account Actions > Decommissioned Assets menu.
 

CSP displays Decommission History page, which contains a list of PA-Series NGFWs that have been decommissioned.

Column Status displays Complete when an NGFW is successfully decommissioned (if column Status displays In Progress, wait a few minutes for the decommissioning process to finish).  

If column Status displays Error, retry decommissioning the NGFW.  If CSP continues to display Error, create a support case .
 

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Bulk Decommission PA-Series NGFWs

 

To simultaneously decommission two or more PA-Series NGFWs, click Products > Assets menu.

CSP displays Products > Assets page to manage NGFWs and other products.  To decommission two or more PA-Series NGFWs in bulk, use search feature or one of the filter features to find NGFWs to decommission. 

The following sample Assets page shows 4 PA-Series NGFWs to be decommissioned.  Click Decommission (4) button (‘4’ indicates 4 NGFWs were selected for decommissioning).
 

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CSP displays a page summarising the NGFWs to be decommissioned.  Check and confirm if the list is correct, then click Bulk Decommission button.

 

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Similar to decommissioning a single NGFW, CSP prompts you to confirm these NGFWs should be decommissioned.

 

 
To cancel decommissioning, click Cancel button.  To bulk decommission the NGFWs, click Agree and Submit button.  CSP displays a status message indicating where to go to review decommissioned NGFWs.
 

To learn more about displaying decommissioned NGFWs, review Section View Decommissioned PA-Series NGFWs above.


 


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