How to Decommission and Recycle Hardware Devices
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Created On 10/15/22 00:20 AM - Last Modified 06/03/24 22:55 PM
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How to Decommission and Recycle Hardware Devices
Customer Support Portal enables you to decommission hardware devices, where decommissioning is defined as taking a hardware device out of service. Please keep in mind decommissioning is a permanent operation.
After decommissioning a hardware device, you have the option to return the device to Palo Alto Networks for recycling. Customer is responsible for packaging, shipping costs, and export fees. Also, Palo Alto Networks does not take responsibility for damaged or lost shipments.
NOTE: The decommission hardware feature is currently only available for:
- PA-Series hardware NGFWs and spares
- Panorama M-Series hardware devices and spares
- Prisma SD-WAN hardware ION devices and spares
- Line cards
Decommission Hardware Device
To decommission hardware devices, click Products > Assets menu.
- To find a hardware device:
- Search for an asset by its serial number, or
- Use Add New Filter feature to search for a type of asset, e.g., PA-Series, then look for a device in the resulting asset table, or
- Find assets associated with an asset family, e.g., NGFW, Prisma SD-WAN, Panorama, then look for a device in the resulting asset table.
Decommission Hardware Devices
In the following screenshot, let's search for a PA-Series NGFW using its serial number. Enter a serial number in the Search widget. CSP displays the matching PA-Series NGFW in the asset table. Click PA-Series NGFW's Licenses & Subscriptions icon.
Follow the sample workflow below, which describes how to decommission and recycle a PA-Series hardware device. To decommission and recycle other types of hardware devices. use the sample workflows above to find different types of assets. Click LIcenses & Subscriptions icon for that hardware device, and use the same workflow to decommission and recycle the hardware device.
- CSP displays the Licenses & Subscriptions sidecar for this device. Click Decommission Asset button.
- CSP displays a new page to decommission the PA-Series device you just selected. Let's assume you also want to recycle this device; select Yes to the Recycle Assets question. Then, enter the location where your device is located. CSP will later generate an email indicating where you should send this device for recycling (the address to send your device depends on where your device is located). Click Recycle & Decommission button.
- NOTE: Recycling is only available currently for hardware devices located in the United States.
- CSP verifies the address you entered to a database of common addresses, and may suggest changes. You can ignore the recommendation by clicking Cancel button. Or, accept the recommendation by clicking OK button.
- CSP displays a warning message indicating the decommissioning operation is permanent. To continue, click Agree and Submit button.
- CSP then displays a dialog box indicating your decommission request is being processed. To view the decommissioning status, go to Assets page, click Account Actions > Decommissioned Assets menu.
- In Assets page > Account Actions > Decommissioned Assets, CSP displays a page with the status of previously decommissioned hardware devices. The sample screenshot shows the PA-Series NGFW was successfully decommissioned.
- If you chose to recycle this hardware device, CSP will send you an email with instructions on where to send the devices for recycling. Be sure the check your email for an attachment, which explains how to send this hardware device to Palo Alto Networks for recycling.
Bulk Decommission & Recycle Hardware Devices
In the following screenshot, we search for PA-Series NGFWs. using the Asset Type filter. We then select two PA-Series NGFWs, and click Decommission button to decommission and recycle these two devices.
- CSP then displays a new page to decommission the PA-Series devices you previously selected. Let's assume you also want to recycle these two devices; select Yes to the Recycle Assets question. Then, enter the location where your devices are located. CSP will later generate an email indicating where you should send these devices for recycling (the address to send your devices depends on where your devices are located). Click Recycle & Decommission button.
- When you decommission multiple devices together, you'll need to send devices recycled together to the same address.
- CSP verifies the address you entered, and may suggest changes. You can ignore the recommendation by clicking Cancel button. Or, accept the recommendation by clicking OK button.
- CSP displays a warning message indicating the decommissioning operation is permanent. To continue, click Agree and Submit button.
- CSP then displays a dialog box indicating your decommission request is being processed. To view the decommissioning status, go to Assets page, click Account Actions > Decommissioned Assets menu.
- CSP displays a page with the status of previously decommissioned hardware devices. The sample screenshot shows the two PA-Series NGFWs previously decommissioned were successfully decommissioned.
- If you chose to recycle hardware devices, CSP will send you an email with instructions on where to send the devices for recycling. Be sure the check your email for an attachment, which explains how to send this hardware device to Palo Alto Networks for recycling.
View Decommissioned Hardware Devices
- To view decommissioned PA-Series NGFWs, go to Products > Assets page, click Account Actions > Decommissioned Assets menu.
- CSP displays Decommission History page, which contains hardware devices that have been decommissioned.