How to Decommission PA-Series NGFWs
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How to Decommission PA-Series NGFWs
Customer Support Portal enables you to decommission PA-Series NGFWs, where decommissioning is defined as taking a PA-Series NGFW out of service. Please keep in mind decommissioning is a permanent operation.
NOTE: The decommission feature is currently only available for PA-Series NGFWs; decommissioning in CSP is not yet available for other types of hardware, e.g., Panorama M-100s, M-500s. In March 2024, it will also be possible to decommission Panorama M-Series and ION Devices in CSP.
NOTE: You can decommission any PA-Series NGFW, regardless whether the NGFW is associated with an Enterprise Agreement (EA).
Decommission PA-Series NGFW
To decommission one PA-Series NGFW, click Products > Assets menu.
Filter for the serial number in the Search panel.
Click Licenses & Subscriptions on the right side and click Decommission Asset.
CSP prompts you to optionally select a reason,
Select Customer Request (default setting) or Lost or Stolen.
Click Decommission button. CSP displays a reminder that decommissioning is a permanent operation.
To cancel decommissioning, click Cancel button. To decommission the NGFW, click Agree and Submit button. CSP displays a status message indicating where to go to review decommissioned NGFWs.
View Decommissioned PA-Series NGFWs
To view decommissioned PA-Series NGFWs, go to Products > Assets page, click Account Actions > Decommissioned Assets menu.
CSP displays Decommission History page, which contains a list of PA-Series NGFWs that have been decommissioned.
Column Status displays Complete when an NGFW is successfully decommissioned (if column Status displays In Progress, wait a few minutes for the decommissioning process to finish).
If column Status displays Error, retry decommissioning the NGFW. If CSP continues to display Error, create a support case .
Bulk Decommission PA-Series NGFWs
To simultaneously decommission two or more PA-Series NGFWs, click Products > Assets menu.
CSP displays Products > Assets page to manage NGFWs and other products. To decommission two or more PA-Series NGFWs in bulk, use search feature or one of the filter features to find NGFWs to decommission.The following sample Assets page shows 4 PA-Series NGFWs to be decommissioned. Click Decommission (4) button (‘4’ indicates 4 NGFWs were selected for decommissioning).
CSP displays a page summarising the NGFWs to be decommissioned. Check and confirm if the list is correct, then click Bulk Decommission button.
Similar to decommissioning a single NGFW, CSP prompts you to confirm these NGFWs should be decommissioned.
To cancel decommissioning, click Cancel button. To bulk decommission the NGFWs, click Agree and Submit button. CSP displays a status message indicating where to go to review decommissioned NGFWs.
To learn more about displaying decommissioned NGFWs, review Section View Decommissioned PA-Series NGFWs above.