How to Activate Trial Licenses
237413
Created On 09/27/18 04:54 AM - Last Modified 10/10/24 15:42 PM
Symptom
Trial licenses are available for various features such as AIOps, DNS Security, GlobalProtect, Advanced Wildfire, and SD WAN. For a current list of available trial licenses, please reach out to your Account Team.
NOTE: When activating a purchased license, the trial license for that feature will be overwritten and can no longer be used.
Environment
- Customer Support Portal (CSP)
Resolution
You can activate trial licenses in Assets or Devices pages:
To activate trial licenses in Assets page:
- Login to Customer Support Portal with the account which owns the asset.
- Click on Products > Assets.
3. Find the device, click on the Licenses & Subscriptions icon for the device.
4. Click the Activate License button, select Activate Trial License and select desired trial licenses. Read through the EULA and Support Agreement. If everything complies, click Agree and Submit.
- Lastly, retrieve the license keys on the device or (if your device is offline) upload the trial license keys manually.
To activate trial licenses in Devices page:
- Login to Customer Support Portal with the account which owns the asset.
- Click on Products > Devices.
- Find the device where the trial licenses will be applied. Please use either the drop-down or manual scroll option. In this example, we will be searching by the Serial Number. Drop-down option:
Manual scroll option (located at the bottom of the page):
- When you find the desired device, click on the pencil icon under the Actions column:
- Under Activate Licenses, select the Activate Trial License radio button
- Under Available Trial Licenses, select the desired trial license(s)
NOTE: This screenshot is solely for example purposes. Trial licenses depicted here may not be an accurate representation of what is available for your device.
- Read through the EULA and Support Agreement. If everything complies, click Agree and Submit
- Lastly, retrieve (or manually upload) the license keys on the device with the trial licenses applied.
Additional Information
- Trial Licenses cannot be activated on PAYG VM
- Is there a trial license for VSYS?
- Removing Expired Trial Licenses from Customer Support Portal
- Device models that are not compatible with trial licenses
- Can a trial license be applied on a device that already has a purchased version of the same license?
- Are support trial licenses available?
- Can the Trial License be activated on a Software NGFW device?