How to Activate Trial Licenses

How to Activate Trial Licenses

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Created On 09/27/18 04:54 AM - Last Modified 04/17/24 18:06 PM


Symptom


Trial licenses are available for various features such as AIOps, DNS Security, GlobalProtect, Advanced Wildfire, and SD WAN. For a current list of available trial licenses, please reach out to your Account Team. 

NOTE: When activating a purchased license, the trial license for that feature will be overwritten and can no longer be used. 


Environment


  • Customer Support Portal (CSP)


Resolution


You can activate trial licenses in Assets or Devices pages:

To activate trial licenses in Assets page:
 

  1. Login to Customer Support Portal with the account which owns the asset. 
  2. Click on Products > Assets.

Products.png
 

       3. Find the device, click on the Licenses & Subscriptions icon for the device. 

Licenses.png
 

4. Click the Activate License button, select Activate Trial License and select desired trial licenses. Read through the EULA and Support Agreement. If everything complies, click Agree and Submit.

Activate licence_edited.png
 

  1. Lastly, retrieve the license keys on the device or (if your device is offline) upload the trial license keys manually.

Retrieve license on firewall
Retrieve licenses 2
 

To activate trial licenses in Devices page:

  1. Login to Customer Support Portal with the account which owns the asset. 
  2. Click on Products > Devices.

 
  1. Find the device where the trial licenses will be applied. Please use either the drop-down or manual scroll option. In this example, we will be searching by the Serial Number. Drop-down option:


Manual scroll option (located at the bottom of the page):
Screenshot of manual scroll option
 
  1. When you find the desired device, click on the pencil icon under the Actions column:

 
  1. Under Activate Licenses, select the Activate Trial License radio button
Activate Trial License radio button
 
  1. Under Available Trial Licenses, select the desired trial license(s)
image.png
NOTE: This screenshot is solely for example purposes. Trial licenses depicted here may not be an accurate representation of what is available for your device.
 
  1. Read through the EULA and Support Agreement. If everything complies, click Agree and Submit
image.png
 
  1. Lastly, retrieve (or manually upload) the license keys on the device with the trial licenses applied. 
 
 


Additional Information




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