How to Activate Trial Licenses

• Customer Support Portal (CSP)

Activate trial licenses in Assets or Devices pages. Follow the procedure below to activate trial licenses in Assets page:
 

1. Login to Customer Support Portal with the account which owns the asset. 
2. Click on Products > Assets.

3. Find the device, click on the Licenses & Subscriptions icon for the device. To display the icons, you must hover the mouse in the action column of the specific device. 

NOTE: You can activate a trial license with the below steps on a hardware device. Trial licenses for VMs created from Software NGFW Credits license cannot be activated the same way. To try a feature license on a VM, you have to Edit the deployment profile and select the feature license you would like to try. 

4. Click the Activate License button, select Activate Trial License and select desired trial licenses. Read through the EULA and Support Agreement. If everything complies, click Agree and Submit.

5. Lastly, retrieve the license keys on the device or (if your device is offline) upload the trial license keys manually.

To activate trial licenses in Devices page:

1. Login to Customer Support Portal with the account which owns the asset. 
2. Click on Products > Devices.

 

3. Find the device where the trial licenses will be applied. Please use either the drop-down or manual scroll option. In this example, we will be searching by the Serial Number. Drop-down option:

4. When you find the desired device, click on the pencil icon under the Actions column:

5. Under Activate Licenses, select the Activate Trial License radio button

6. Under Available Trial Licenses, select the desired trial license(s)

NOTE: This screenshot is solely for example purposes. Trial licenses depicted here may not be an accurate representation of what is available for your device.
 

7. Read through the EULA and Support Agreement. If everything complies, click Agree and Submit

 

8. Lastly, retrieve (or manually upload) the license keys on the device with the trial licenses applied. 

• Trial Licenses cannot be activated on PAYG VM
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• Removing Expired Trial Licenses from Customer Support Portal
• Device models that are not compatible with trial licenses
• Can a trial license be applied on a device that already has a purchased version of the same license?
• Are support trial licenses available?
• Can the Trial License be activated on a Software NGFW device?