How to Manage Assets Using Assets Page

How to Manage Assets Using Assets Page

Created On 05/09/22 14:40 PM - Last Modified 11/08/23 20:34 PM


Customer Support Portal



Use CSP Assets page to manage your portfolio of Palo Alto Networks products:

  • Next Generation Firewalls (NGFW)

    • PA-Series
    • PA-Series Spares
    • VM-Series
    • CN-Series
  • Panorama (including M-Series hardware)
  • Prisma Access
  • Prisma Cloud
  • Prisma SD-WAN
  • Okyo
  • Cortex
    • Data Lake
    • XDR
    • Xpanse
    • XSIAM
To navigate to Assets page, go to left navigation menu Products > Assets.  The illustration below highlights Assets page features, which are described in more detail later in this article.
Screenshot 2023-07-12 at 10.40.08 AM.png

Assets page has powerful filter features to help you find assets.  If you have an asset's serial number, the easiest method to find the asset is to enter its serial number in the global search box.  Or, you can search by product type, e.g., NGFW for firewalls, or by selecting a product type family, such as Panorama, then scrolling through the asset table to find a specific instance of Panorama.

Assets page has:

  • Large-grain filters, such as filter by product family

  • Medium-grain filters, such as filtering by product model

  • Small-grain filters, such as search for text on a specific asset. 

Or, combine different filters, that work together to help you find your assets.

Asset Table

The asset table displays your Palo Alto Networks products after application of Asset page filters. Apply as many filters as you need to find an asset(s). The asset table then contains assets that reflect your filters.

NOTES about CSV files.

  1. When you create a CSV file in Assets page, CSP downloads the contents of the asset table to the CSV file. Therefore, keep in mind when you use filters to change the contents of the asset table, CSP downloads the contents of the asset table that match your filters.

  2. If you want to create a CSV file in Assets page with all assets in a CSP account, disable all filters, so the asset table contains all assets.

Screenshot 2023-07-12 at 10.41.29 AM.png

Asset table displays the following columns:

  • Asset type - product type, e.g., NGFW (PA-Series, VM-Series, CN-Series, Line Cards, Spares), Panorama, Prisma Access, Prisma SD-WAN, Okyo, Cortex Data Lake, Cortex XDR, ...

  • Model - product model, e.g., PA-220, PA-3410, Panorama, Prisma Access

  • Asset Name - name you assign to an asset (not all assets can be assigned names)

  • Entitlement Type - Serial Number or Token ID

  • Serial Number / Token ID - Serial Number or Token ID value, depending on value in field Entitlement Type

  • Asset actions - hover over and click action icons to display features to manage assets.  Click on an action icon to use the feature.  

Action Icons

Each asset type has a corresponding set of action icons.  These action icons pop up when you hover your mouse over an asset's row in the asset table.  Then, hover over over one of these action icons to view a tooltip on its function.  Click on that action icon to invoke its associated feature.  For example:

  • To display asset attributes, e.g., SKU, tag. asset name, location, hover and click Edit Assets icon.  CSP displays a slide out drawer with asset attributes.  Click outside of the drawer or close icon to close the drawer.

  • To display CDSS and support licenses, hover and click License & Subscriptions icon.  CSP displays a a slide-out drawer with CDSS and support licenses.

  • To transfer this product to another CSP account, hover and click Transfer Asset icon.  CSP displays a slide-out drawer to transfer this asset to another CSP account.

  • To download a Panorama plugin, hover and click Download icon.  CSP displays a page to download Panorama plugins.

  • To run Day 1 Config on an NGFW, hover and click Run Day 1 Config icon.  CSP displays a page to help you configure and create a Day 1 config file.

  • To create a Bootstrap image, hover and click Bootstrap Container icon.  CSP displays a slide-out drawer to help you configure and create a Bootstrap Container file.

Keep in mind CSP displays only action icons relevant to an asset.  For example, CSP displays Download icon for Panorama assets.  But, not for PA-Series assets.

The following is a sample Assets slide out drawer.


The following is a sample Licenses and Subscriptions slide out drawer.
Screenshot 2023-11-08 at 12.27.27 PM.png

Bulk Actions

Assets page supports two types of bulk actions:

  • Decommission PA-Series NGFWs

  • Transfer assets to another CSP account

To select one or more products to decommission or transfer, select the checkbox for that asset.  Then, click the button for the bulk action.

Note that decommissioning an asset takes an asset out of service.  This is a permanent action.  Also, note that only PA-Series assets can be decommissioned.

Screenshot 2023-07-12 at 11.04.00 AM.png

Asset Dashboard - Calls to Action

Asset dashboard contains calls-to-action for you to respond to.  For example,

  • Within 7 days tile displays the number of products with licenses that will expire within 7 days.  To maintain your security posture, be sure to renew these licenses before they expire.  To display the products with licenses that will expire within 7 days, click the tile.  

  • Expired tile displays the number of products with licenses that have already expired.  To maintain your security posture, be sure to renew these expired licenses.  To display products with expired licenses, click the tile.

  • Future tile displays the number of products with future licenses (licenses that will be activated in the future).  To see these Future licenses, click the tile. 

  • BPAs Run tile displays the number of products with BPAs that have been run against NGFWs.

Screenshot 2023-07-12 at 11.21.04 AM.png

Account Wide Features

Use Account Actions button to invoke account-wide features.  To activate an asset after purchasing a product, select Activate Asset.

Screenshot 2023-07-26 at 4.01.58 PM.png

To deactivate VMs and hardware running PAN-OS 7.0, or higher, select Deactivate License

Screenshot 2023-07-26 at 4.02.13 PM.png

To get the status of decommissioned assets, select Decommissioned Assets to display a list of deactivated assets and assets pending decommissioning.  Keep in mind when you decommission a product, it can take several minutes to decommission the product.

Screenshot 2023-07-26 at 4.06.19 PM.png

To manage tags to associate with assets, select Device Tags.  Keep in mind each CSP account has one set of tags to assign to assets in the account.

Screenshot 2023-07-26 at 4.14.30 PM.png
To create a CSV file from the contents of the asset table, select Download CSV.  Keep in mind the CSV file reflects the contents of the asset table.
 Screenshot 2023-07-31 at 2.06.20 PM.png

For ASC Partners only.  To download a CSV file containing all ASC Customer assets your company supports, select Download CSV for ASC.  CSP creates a CSV file containing all assets supported by your company in all ASC Partner companies.

To create a Download CSV for ASC file, you must be assigned CSP role ASC User AND be in your company's CSP account.  

Screenshot 2023-07-26 at 4.22.22 PM.png

Assets can be transferred from one CSP account to another.  To view assets transferred to your CSP account, select Incoming Transfers.  You then choose to accept these assets into your CSP account.

Screenshot 2023-07-26 at 4.29.32 PM.png

To add components, such as line cards, optics, and field replaceable units, to an NGFW chassis, select Register Components.

Screenshot 2023-07-26 at 4.33.26 PM.png

Transfer License to Spare - Applies to PA-Series Assets

When a PA-Series NGFW is defective, e.g., power supply is no longer operational, and needs to be replaced, transfer licenses from the defective NGFW to a compatible Spare NGFW. 

Use Assets page filters to find the defective PA-Series asset. Click on the defective PA-Series NGFW Licenses/Subscriptions action icon to display its Licenses & Subscriptions sidecar.   Then, click Transfer License button to search for a compatible Spare NGFW. 

Screenshot 2023-07-31 at 2.19.56 PM.png

Click the indicated widget in 1 below to display a list of compatible Spare NGFWs.  Select a spare device, and click Transfer button.  CSP transfers CDSS and support licenses to the Spare NGFW.

Screenshot 2023-07-31 at 2.26.39 PM.png

Activate License

To activate a CDSS subscription for an asset, click Activate Licenses button to display Licenses & Subscriptions sidecar.  Enter Auth Code for the subscription, and click Agree and Submit button.

Screenshot 2023-07-31 at 2.35.06 PM.png

Activate Trial License

To activate a CDSS trial subscription for an asset, click Activate Licenses button to display Licenses & Subscriptions sidecar.  Select desired trial subscriptions, and click Agree and Submit button.


CSP displays activated licenses in Licenses & Subscriptions sidecar.

Quick View - License Details

To quickly display license details, click Expand icon for an asset. Click Expand icon again to close display of the details widget.

 Screenshot 2023-07-31 at 2.50.16 PM.png

Calls-To-Action Dashboard

The call-to-action dashboard contains call-to-action alerts, (a) find assets with licenses that expire within 7 days, (b) find assets that have expired licenses, and (c) find assets that have BPAs. Numbers in the tiles indicate the number of assets that satisfy a filter. Click on a tile to display relevant assets.

Screenshot 2023-07-31 at 2.55.42 PM.png



To search for an asset, enter search text in the global search box. CSP performs a "contains-in" (or partial word) search. CSP searches all strings in all assets -- this feature is a powerful filter to find assets.

Screenshot 2023-01-13 at 8.18.25 AM.png


Use filters to find assets by an asset criteria.  First, click "Add New Filter". Then, select the type of filter and a search criteria.  To start a filter search, click your mouse away from the filter widget. Click Reset Filters to delete filters.

Screenshot 2023-01-13 at 8.22.04 AM.png

Select a filter.

Screenshot 2023-01-13 at 8.25.11 AM.png

And, either enter a value or select a filter value. Click outside the filter widget to begin the search.

Screenshot 2023-01-13 at 8.30.24 AM.png

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