How to Manage PA-Series Enterprise Agreements

Customer Support Portal (CSP)

How to Manage PA-Series Enterprise Agreements

Customers purchase Enterprise Agreements to easily assign subscriptions and support programs in bulk to assets purchased from Palo Alto Networks.

An Enterprise Agreement:ELA is a hardware licensing agreement that assigns five CDSSs – Advanced Threat Protection, DNS Security, PAN-DB URL Filtering, WildFire, and GlobalProtect – to PA-Series NGFWs.

Likewise, an Enterprise Agreement:ESA is a hardware licensing agreement used to assign support programs to PA-Series NGFWs. 

Display PA-Series Enterprise Agreements

To display Enterprise Agreements (EA), click Assets > Enterprise Agreements menu.
 

CSP displays Enterprise Agreements page, which displays Enterprise Agreements (EA) for various types of products.

Enterprise License Agreements (ELA)

An Enterprise License Agreement (ELA) is an EA used to assign subscriptions, such as CDSSs, to assets.

• For example, when an EA is denoted with Enterprise Agreement: ELA as shown in (1) below, the ELA assigns subscriptions to PA-Series NGFWs.
• When an ELA is denoted with Enterprise Agreement: VM-Series, the ELA assigns subscriptions to VM-Series NGFWs.
• Likewise, when an ELA is denoted with Enterprise Agreement: Traps-ELA, the ELA assigns subscriptions to Traps assets.

Enterprise Support Agreements (ESA)

An Enterprise Support Agreement (ESA) is an EA used to assign support programs to assets.

For example, when an ESA is denoted with Enterprise Agreement: ESA as shown in (3) below, the ESA assigns 3-Years Premium Support to PA-Series NGFWs.

NOTE:  This KB article describes EAs for PA-Series NGFWs only.

In the illustration above, in tab Licenses,

• (1) indicates an ELA applies to PA-Series NGFWs.
• (2) indicates an ELA applies to multiple CSP accounts.  In the example above, assume one of the companies is named “ACME Corp”; the ELA is shared with ACME and five additional companies (their CSP account names are masked).
• (3) indicates an ELA applies the five displayed subscriptions to PA-Series NGFWs, with expiration dates.  Column Licenses (Used/Total) indicates the number of PA-Series NGFWs that have been activated with these five subscriptions.
• (4), (5), and (6) for ESAs are similar to (1), (2), and (3) for ELAs.

Display PA-Series Consumption Dashboard

Consumption dashboard display detailed information about EAs for PA-Series NGFWs.  To display a consumption dashboard for an ELA or ESA, click EA Consumption Details tab in Enterprise Agreements page.

• (1) "EA Contract Details" drop-down - Allows selection of a specific ELA or ESA.  The ELA or ESA is identified by its Auth Code.  To select a different ELA/ESA, click the drop-down selector to select another ELA/ESA.
• (2) ELA Consumption Dashboard - Provides a quick view of key consumption numbers to provide a status of the Enterprise Agreement being viewed
• (3)ELA Contract Summary - Displays detailed information on the selected ELA/ESA.

Total Allowed Hardware Estate Cap ($) = The maximum Hardware Estate (List Price) covered by the EA including any growth allowance
Current Registered Hardware Estate ($) = Registered Hardware Estate (List Price) currently covered by the Auth Code selected
Current Registered Hardware Estate (%) = Current Registered Estate as a % of the Hardware Estate Cap. Max value is 100%
Contract Start Date = Start date of ELA or ESA
Contract End Date = End date of ELA or ESA

• (4) Peak Consumption Graph - Displays the peak value for hardware consumption and the hardware cap assigned to an ELA or ESA for the previous six months.
• (5) Download ELA Consumption Data - enables you to create a CSV file with NGFWs associated with an ELA or ESA, for the current CSP ID/Account.
• (6) Associated CSP Accounts - Provides an overview of all CSP accounts with assets registered to the ELA. Clicking the Current CSP ID in the table will provide a detailed view of all NGFW Assets in the current CSP Account applied to the ELA.

Note:  Consumption Dashboards currently display information only for PA-Series ELAs and ESAs.  Consumption Dashboards do not currently support other types of products.