Palo Alto Networks Knowledgebase: How do I initiate a failure analysis?

How do I initiate a failure analysis?

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Created On 10/25/19 02:48 AM - Last Updated 11/15/19 20:03 PM
Question
How do I initiate a failure analysis?

Answer
Failure analysis will only be performed upon request with the Technical Support Engineer at the time of requesting an RMA (not a default when processing an RMA).

Individual failure analysis reports for hardware issues that are part of a validated known issue will not be generated. However, the Failure Analysis team, and/or Product Line Management team, will provide communication around the issue.

Failure analysis is not available for assets that have reached End-of-Sale.


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