Palo Alto Networks Knowledgebase: What is Onsite Support Assistance?

What is Onsite Support Assistance?

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Created On 10/25/19 02:02 AM - Last Updated 11/15/19 21:14 PM
Question
What is Onsite Support Assistance?

Answer
Onsite support is for Platinum customers who have exhausted all remote troubleshooting options for P1 issues.

Onsite support does not include upgrades, configuration assistance, or installation.

For more information about Onsite Support Assistance, see:


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