How to Create an Admin Case from Customer Support Portal
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Created On 12/11/23 22:53 PM - Last Modified 08/27/24 23:03 PM
Objective
The following guide aims to provide step-by-step instructions for each stage of the Admin Case Creation process facilitating a smoother workflow and help you create a well structured case.
Environment
Customer Support Portal
Procedure
- Access the Support Portal at https://support.paloaltonetworks.com
- From the Customer Support Portal, Click on the Create a Case tile on the Home Page
- Click on the Create an Administrative Case Tile to resolve non-product issues related to account, inventory, member management, and licensing
- Select the asset you need help with
- Continue to fill out the form by describing the problem in detail. Add details of the most recent issue Date/Time and click on the Next button to proceed.
- Select the Impact Level that best Matches your situation
- Check the recommended solutions
- Confirm your preferred contact number and Click on the File a Case button
- After filing the support case, you will get a confirmation of your case creation. From here, you can attach helpful documents to assist your case resolution or go to the case list to view the status of the Case.