How to Upgrade VM-Series Model (and Stop Upgrade)

How to Upgrade VM-Series Model (and Stop Upgrade)

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Created On 05/08/22 23:26 PM - Last Modified 01/22/24 16:56 PM


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To upgrade a VM-Series NGFW model:
  1. Login to Customer Support Portal for the account which owns the asset. 
  2. You can upgrade VM-Series NGFWs two ways, (a) using Products > Devices or (b) Products > Assets .
Products > Devices
 
1. Click Products  > Devices.
 
V1 2024-01-22_10-29-35.png
2. Find the device, click on the Actions icon for the VM-Series device.  Then, select Activate Upgrade License.
 
Screen Shot 2022-05-16 at 6.53.43 PM.png
3. Select PAN OS Version, and enter your purchased Authorization Code.  Click Agree and Submit.
 
Screen Shot 2022-05-16 at 6.55.30 PM.png
4. Stop upgrade.  If a VM-Series NGFW is undergoing an upgrade, CSP displays a message that this NGFW is being upgraded, and you can stop the upgrade.  However, if the upgrade completes, you will not be able to rollback the upgrade.
 

Products > Assets
 
  1. Click Products > Assets 
V2 2024-01-22_10-35-19.png

        2. Find the device, click on the Licenses icon for the device.
 
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4. Click Activate License button, select Upgrade License.  Select OS release and enter Auth Code.   Then, click Agree & Submit.
 
Screen Shot 2022-05-08 at 4.28.11 PM.png
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5. Stop upgrade.  If a VM-Series NGFW is undergoing an upgrade, CSP displays a message that this NGFW is being upgraded, and you can stop the upgrade.  However, if the upgrade completes, you will not be able to rollback the upgrade.

 
 


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