Palo Alto Networks Knowledgebase: Support Portal User Role Matrix

Support Portal User Role Matrix

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Created On 10/02/19 18:11 PM - Last Updated 10/02/19 18:36 PM
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This matrix identifies the membership roles and what each role is allowed to perform in the Customer Support Portal (CSP).
 

Support Portal
User Roles

Super
User
Standard
User
Limited
User
Threat
Researcher 
AutoFocus
Trial
Role
Group
Super
User
Group
Standard
User
Group
Limited
User
Group
Threat
Researcher
BPA User
Manage Company Account InformationX         
Create New UserX         
Manage MembersXRead OnlyRead Only       
Manage AssetsXXXXX    X
Manage GroupsX         
Create New UserX         
Case ManagementX*X*        
Auto Focus Portal (Subscription only)   XX     
Licensing APIX         
Group Level Access          
Create New Group UserX    X    
Manage Group Members     XRead OnlyRead Only  
Manage Group Assets     XXXX 
Case Management     X*X*   
Auto Focus Portal (Subscription only)        X 
Wildfire PortalXXX  XXX  
Threat VaultXXX  XXX  
ApplepediaXXX  XXX  
Best Practice Assessment (Under Tools)         X

    *All users in the main account and groups  with Case Management visibility will be able to view each others cases.  Cases are not segmented by group.   

 

  



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