Support Portal User Role Matrix
182563
Created On 09/25/18 19:38 PM - Last Modified 11/21/24 20:42 PM
Symptom
Article provides data on the User Roles and the corresponding and permissions in the Customer Support Portal (CSP).
Environment
- Customer Support Portal
- Membership Roles
Resolution
These matrices identify the membership roles and permissions in the Customer Support Portal (CSP).
Support Portal
|
Super
|
Standard
|
Limited
|
Threat
|
AutoFocus
|
Group
|
Group
|
Group
|
Group
|
BPA User | Bulk Registration |
Cloud
|
Domain
|
ELA
|
Credit
|
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Manage Company Account Information |
X |
|
|
|
|
|
|
|
|
|
|
|
| ||
Create New User |
X |
|
|
|
|
|
|
|
|
|
|
X |
| ||
Manage Members |
X** |
Read Only |
Read Only |
|
|
|
|
|
|
|
|
X** |
| ||
Manage Assets |
X |
X |
X |
X |
X |
|
|
|
|
X |
|
|
| ||
Manage Groups |
X |
|
|
|
|
|
|
|
|
|
|
X |
| ||
Case Management |
X* |
X* |
|
|
|
|
|
|
|
|
|
|
| ||
Auto Focus Portal (Subscription only) |
|
|
|
X |
X |
|
|
|
|
|
X |
|
| ||
Licensing API |
X |
|
|
|
|
|
|
|
|
|
|
|
| ||
Group Level Access |
|
|
|
|
|
|
|
|
|
|
|
|
| ||
Create New Group User |
X |
|
|
|
|
X |
|
|
|
|
|
X |
| ||
Manage Group Members |
|
|
|
|
|
X |
Read Only |
Read Only |
|
|
|
|
| ||
Manage Group Assets |
|
|
|
|
|
X |
X |
X |
X |
|
|
|
| ||
Case Management |
|
|
|
|
|
X* |
X* |
|
|
|
|
|
| ||
Auto Focus Portal (Subscription only) |
|
|
|
|
|
|
|
|
| ||||||
Wildfire Portal |
X |
X |
X |
|
|
X |
X |
X |
X |
X |
X |
X | X |
| |
Threat Vault |
X |
X |
X |
|
|
X |
X |
X |
|
X |
|
|
| ||
Applipedia |
X |
X |
X |
|
|
X |
X |
X |
|
X |
|
|
| ||
Best Practice Assessment (Under Tools) |
|
|
|
|
|
|
|
|
|
X |
|
|
| ||
ELA Tokens |
X | ||||||||||||||
Initial
|
X | ||||||||||||||
Activation of Software NGFW/CN
|
|
X | |||||||||||||
Management of Software NGFW/CN Tokens | X | X | |||||||||||||
Linked
| x | X | |||||||||||||
Bulk Registration/History (add on to Super or Standard User) | x | ||||||||||||||
Cloud Services *** | x | x | x | x | X |
* All users in the main account and groups with Case Management visibility will be able to view each others cases. Cases are not segmented by group.
** Only a Super User with Domain Admin role can edit another user with Super User/Domain Admin roles
*** Cloud Product Role: User with the Cloud Product only role can log in to XDR and XDR roles can be assigned to the user.
Note: User with the Cloud Product role will be able to view only Cloud Assets and will not have access to Case Management. They will be able to view and access any linked accounts.
Support Portal User Roles | Super User + ELA Admin | Super User + Domain Admin |
---|---|---|
All Super User Permissions | X | X |
Administer Account Linkage | X | |
Administer Third-Party IDP | X | |
Administer ELA Grants | X | |
Administer ELA Tokens | X | |
Additional Information
The configured users are required to have one of the following Roles.
- Super User
- Standard User
- Limited User
Configuring multiple roles is not required as the Super User Role overwrites the Standard User Role.
Similar concept applies when configuring Group Accounts. The member on the group account has to have one of the below roles.
- Group Super User
- Group Standard User
- Group Limited User.
Having both Group Super User and Group Standard User is not required as the Group Super User Role overwrites the Group Standard User Role.
All other roles on the Support Portal User Role Matrix are "Add On" roles for a particular product.