Support Portal User Role Matrix

Support Portal User Role Matrix

161993
Created On 09/25/18 19:38 PM - Last Modified 06/21/23 21:00 PM


Symptom


Article provides data on the User Roles and the corresponding and permissions in the Customer Support Portal (CSP).
 


Environment


  • Customer Support Portal
  • Membership Roles

 



Resolution


These matrices identify the membership roles and permissions in the Customer Support Portal (CSP).
 
 
Support Portal
User Roles
Super
User
Standard
User
Limited
User
Threat
Researcher 
AutoFocus
Trial
Role
Group
Super
User
Group
Standard
User
Group
Limited
User
Group
Threat
Researcher
BPA User
Bulk Registration
Cloud
Product
Domain
Admin
ELA 
Admin
Credit
Admin
Manage Company Account Information
X
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Create New User
X
 
 
 
 
 
 
 
 
 
 
 
 X
 
 
Manage Members
X**
Read Only
Read Only
 
 
 
 
 
 
 
 
 
X**
 
 
Manage Assets
X
X
X
X
X
 
 
 
 
X
 
 
 
 
 
Manage Groups
X
 
 
 
 
 
 
 
 
 
 
 
X
 
 
Case Management
X*
X*
 
 
 
 
 
 
 
 
 
 
 
 
 
Auto Focus Portal (Subscription only)
 
 
 
X
X
 
 
 
 
 
 
X
 
 
 
Licensing API
X
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Group Level Access
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Create New Group User
X
 
 
 
 
X
 
 
 
 
 
 
X
 
 
Manage Group Members
 
 
 
 
 
X
Read Only
Read Only
 
 
 
 
 
 
 
Manage Group Assets
 
 
 
 
 
X
X
X
X
 
 
 
 
 
 
Case Management
 
 
 
 
 
X*
X*
 
 
 
 
 
 
 
 
Auto Focus Portal (Subscription only)
 
 
 
 
 
 
 
 
 
      
Wildfire Portal
X
X
X
 
 
X
X
X
X
X
 
X  
X
X
X
Threat Vault
X
X
X
 
 
X
X
X
 
X
 
 
 
 
 
Applipedia
X
X
X
 
 
X
X
X
 
X
 
 
 
 
 
Best Practice Assessment (Under Tools)
 
 
 
 
 
 
 
 
 
X
 
 
 
 
 
ELA Tokens
             
X
 
Initial
hub account admin
            
X
  
Software NGFW/CN
Tokens
             
 
X
Linked 
Accounts 

 
           xX  
Bulk  Registration/History (add on to Super or Standard User)
 
          x    
Cloud Services ***
xxxx       X   
 

*  All users in the main account and groups  with Case Management visibility will be able to view each others cases.  Cases are not segmented by group.   
** Only a Super User with Domain Admin role can edit another user with Super User/Domain Admin roles 
*** Cloud Product Role: User with the Cloud Product only role can log in to XDR and XDR roles can be assigned to the user.

Note: User with the Cloud Product role will be able to view only Cloud Assets and will not have access to Case Management.  They will be able to view and access any linked accounts. 
Support Portal
User Roles
Super User
+
ELA Admin
Super User
+
Domain 
Admin
All Super User PermissionsXX
Administer Account Linkage 
Administer Third-Party IDP  
Administer ELA Grants X 
Administer ELA Tokens  X 
   
   



  


  

  



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