How to Activate a Support Account from an Eval Account
52576
Created On 09/25/18 18:07 PM - Last Modified 07/04/23 14:47 PM
Symptom
How do I activate a Support Account from an eval?
Resolution
To activate a support account from an Eval, see Step 9 in the following article: How to Create Your Customer Support Portal User Account
Once you make a purchase, convert your Eval account to a production Support account by providing the serial number or auth code and Sales Order or Customer number on the company page. Go to Account Management > Account Details > Eval Account to complete this action.
If you purchased a PAYG license from Marketplace and you do not have any other asset with a PANW order, you will need to create a support case to convert your Support account from Eval to Customer account. Only after the conversion can you register your PAYG VM on CSP.
For a full list of other Support Portal User Documents, see: Customer Support Portal User Documents