Transferring the device ownership in the Customer Support Portal only transfers the device from one Customer Support Account to another Customer Support Account. It does not legally transfer the ownership of the device from one Company to another Company. If you wish to legally transfer the device from one Company to another Company, please refer to the Secondary Market Policy - https://www.paloaltonetworks.com/services/support/support-policies/secondary-market-policy
To transfer a device or spare to another CSP account:
Note: If there is a logging storage subscription attached to the serial number, a pop-up screen will appear asking you to confirm that you wish to remove the logging storage prior to completing the transfer. When you confirm, the authorization code associated with that serial number will be removed from the database and the transfer will be completed as requested.
For a full list of other Support Portal User Documents, please click here: