How to Transfer Device or Spare Ownership

How to Transfer Device or Spare Ownership

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Created On 09/25/18 18:07 PM - Last Modified 04/28/21 19:32 PM


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Transferring the device ownership in the Customer Support Portal only transfers the device from one Customer Support Account to another Customer Support Account. It does not legally transfer the ownership of the device from one Company to another Company. If you wish to legally transfer the device
from one Company to another Company, please refer to the Secondary Market Policy - https://www.paloaltonetworks.com/services/support/support-policies/secondary-market-policy

To transfer a device or spare to another CSP account:

  1. Log into the Customer Support Portal (https://support.paloaltonetworks.com).
  2. Verify the Current Account is the account owning the asset. If not, click the Change Account link and select the correct account.
  3. Click Assets.
  4. Click the Devices or Spares link.
  5. Click the serial number of the device to be transferred. The Device Information window is displayed.
  6. Click Transfer Ownership.
    transfer ownership.png
  7. In the Device Transfer window, enter the email of the user to receive the device.  Note: Only ASC (Authorized Support Center) Partners will have the option to select the Support Account.   
    destination mail.pngsub-account.png
  8. Click Submit.
  9. Refer to How to Accept/Reject the Transfer of a Device for instructions.

Note:  If there is a logging storage subscription attached to the serial number, a pop-up screen will appear asking you to confirm that you wish to remove the logging storage prior to completing the transfer.  When you confirm, the authorization code associated with that serial number will be removed from the database and the transfer will be completed as requested. 
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See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents



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