How to Create a Device Tag in the Customer Support Portal

How to Create a Device Tag in the Customer Support Portal

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Created On 09/25/18 18:07 PM - Last Modified 06/25/24 16:58 PM


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Overview

  • To create a device tag, you must be an account member.
  • Device tags exist within an account.
  • Use device tags to group devices under Products > Assets.

Steps

  1. Verify the account you are current logged into the Customer Support Portal with and change accounts if incorrect:
  2. Click Products  > Assets.
    assets.png
  3. Click Account Actions > Device Tags
    device tag.png
  4. In the Device Tags window, click Add Device Tag button.
  5. Enter a device tag name and an optional description.  The tag name must be unique.  You will now be able to assign this tag to your devices.
  6. Use Edit/Delete options to edit and delete tags. 
  7. To assign a tag to a device, navigate to Products > Assets > search for the serial number > Click on the edit Icon edit.png
  8. Click on Asset Tag edit icon and select a Tag
Asset Tag.png
Note: Only the user who created the device tag may edit/modify the tag. 


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