Then, follow the common device registration workflow below.
Enter the Serial Number and Location information. The Enterprise Support Agreement options will only appear when you enter a serial number and if the account has an ESA.
Click "Agree and Submit". The new device is displayed in the Device table. At the end of the registration process, an optional step enables you to run Day 1 Configuration.
Register New Spare
Click on Device > Spares. Click Register New Spare button.
Complete Device Registration form. Whether registered under Devices or Spares, the serial number will only appear under Spares.
Note: If you have an Enterprise Support Agreement covering the licensing in your account, select the option to include the device in the Enterprise Support Agreement to license the device and convert it to production.
Register New VM-Series Auth Code
To register a new VM-Series device purchased from Palo Alto Networks.
Note: If you have a usage-based VM serial number from AWS, Azure or a Cloud Service, follow the steps to register as a new device. See section Register New Device.
1. Click Products > VM-Series Auth-Codes.
2. Click "Add VM-Series Auth-Code". 3. CSP adds a new to the table. 4. Enter a VM-Series Authorization Code.
5. Click on "Agree and Submit" to save. Click "Refuse" to cancel.
For a full list of other Support Portal User Documents, please click here: