How to Register a Palo Alto Networks Device, Spare, or VM-Series Auth-Code

How to Register a Palo Alto Networks Device, Spare, or VM-Series Auth-Code

Created On 09/25/18 18:07 PM - Last Modified 06/25/24 16:01 PM


To Register New Device, Spare, or VM-Series Auth Code

Login to account

  1. You will need to have a user account to log into the Customer Support Portal.
    1. Refer to How to Create a Customer Support Portal (CSP) User Account.
  2. Log into the Customer Support Portal (
    • Verify the Account Selector indicates the account that owns the asset.  If not, select the correct account.
Screenshot 2023-07-07 at 10.16.44 AM.png

Register New Device - Assets or Devices Page

Register a new device in (a) Assets, or (b) Devices page.

Use Assets page.
Go to Products > Assets.
And, click button Account Actions > Register Product.

Register Product .png
Or, use Devices page.
Go to Products > Devices.
Screenshot 2023-07-07 at 10.29.51 AM.png

Click button "Register New Device" button.
Screenshot 2023-07-07 at 11.03.13 AM.png

Then, follow the common device registration workflow below.

device type.png
Enter the Serial Number and Location information. The Enterprise Support Agreement options will only appear when you enter a serial number and if the account has an ESA.
User-added image
Click "Agree and Submit".
The new device is displayed in the Device table.
At the end of the registration process, an optional step enables you to run Day 1 Configuration.  

Register New Spare
Click on Device >  Spares.
Click Register New Spare  button.
Screenshot 2023-07-07 at 11.13.38 AM.png
Complete Device Registration form. Whether registered under Devices or Spares, the serial number will only appear under Spares.
Note:  If you have an Enterprise Support Agreement covering the licensing in your account, select the option to include the device in the Enterprise Support Agreement to license the device and convert it to production. 

Register New VM-Series Auth Code

To register a new VM-Series device purchased from Palo Alto Networks.

Note:  If you have a usage-based VM serial number from AWS,  Azure or a Cloud Service, follow the steps to register as a new device.  See section Register New Device

1.  Click Products > VM-Series Auth-Codes.
Screenshot 2023-07-07 at 2.03.36 PM.png

2.  Click "Add VM-Series Auth-Code".
3.  CSP adds a new to the table.
4.  Enter a VM-Series Authorization Code.
vm auth EULA.png

5.  Click on "Agree and Submit" to save. Click "Refuse" to cancel.


See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents


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