How to Open a Support Case
Created On 09/25/18 18:07 PM - Last Modified 10/21/21 16:29 PM
Customer Support Portal
Tutorials on How to Collect Debug Data
Tech Support File: How to Generate and Upload a Tech Support File Using WebUI and CLI
Virus False Positive: How to submit an Anti-Virus false positive
Vulnerability False positive: How to submit a vulnerability signature false positive
Traps Agent Logs from TMS Console: How to Collect Traps Agent Logs from the ESM Console
Traps Agent Support Files from Endpoint: How to Collect Traps Agent Support Files (Logs) from the Endpoint
Traps: Reporting WildFire incorrect verdict Addressing Incorrect WildFire Verdicts
GlobalProtect Connection issues: How to Open a Case on GlobalProtect Remote User VPN Connection Issues
Contact Us by Phone
We recommend creating a case online. The case will automatically be routed to the next available Technical Support Engineer or Customer Service Representative to contact you. If you wish to call, visit the Contact Support page for a phone number in your region.
NOTE: If you create a case over the phone, the automated system will require the serial number of your product.
A Technical Support Engineer will troubleshoot your issue and remain with the case until the issue is resolved to your satisfaction. You can view your case at in the Customer Support Portal (https://support.paloaltonetworks.com) > Case Management > View Cases.
Technical Support and Community Resources