How to Open a Support Case and Verify Entitlement
Created On 09/25/18 18:07 PM - Last Modified 07/08/22 00:12 AM
- Customer needs to open a support ticket with Palo Alto Networks Support
- Customer needs to verify which level of support they are currently entitled to
Customer Support Portal
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Contact Us by Phone
We recommend creating a case online. The case will automatically be routed to the next available Technical Support Engineer or Customer Service Representative to contact you. If you wish to call, visit the Contact Support page for a phone number in your region.
NOTE: If you create a case over the phone, the automated system will require the serial number of your product.
A Technical Support Engineer will troubleshoot your issue and remain with the case until the issue is resolved to your satisfaction. You can view your case at in the Customer Support Portal (https://support.paloaltonetworks.com) > Case Management > View Cases.
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