When using the User-ID Agent to identify users on the network, there is a way to ignore certain users. Generally, this is used for service accounts, but any desired username can be entered.
Environment
PAN-OS 7.1 and above.
Windows User-ID Agent.
Integrated User-ID Agent.
Resolution
Stop the User-ID service
Modify/create a file ignore_user_list.txt in the directory where User-ID Agent is installed.
This file will contain all the users to be ignored.
The format of the file needs to be one username on each line. Note: It is sometimes required to have two entries for each username, the normal username and the username with netbios name.