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How to Manually Upload License Keys - Knowledge Base - Palo Alto Networks

How to Manually Upload License Keys

187769
Created On 09/26/18 13:50 PM - Last Modified 04/10/24 06:30 AM


Symptom


When you want to manually download the license from the Customer Support Portal and install the license keys in the Firewall or Panorama

Environment


  • All Firewall models
  • All Panorama models


Resolution


Steps

  1. Log into the Customer Support Portal (https://support.paloaltonetworks.com).
  2. Verify the Current Account is the account that owns the asset.
    1. If not, click the Account Selector box and select the correct account.
  3. Click Products then click on Assets
a. Search for the serial number and extend the license information under Licenses & Subscriptions 
License Information.png
b. You will see a blue down arrow beside each license. Click on the download icon and it will download the license keys to your computer 
 
Licenses and subscriptions.png
    
4. Log into the WebUI of the Palo Alto Networks device, and select Device > Licenses > Manually upload license key
 

Untitled.jpg

5. Browse to the file and click OK.

 

 



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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClsoCAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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