Palo Alto Networks Knowledgebase: How to Create a New Customer Support Portal User Account

How to Create a New Customer Support Portal User Account

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Created On 02/07/19 23:51 PM - Last Updated 02/07/19 23:51 PM
Device Management Initial Configuration Installation QoS Zone and DoS Protection
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A superuser on an account can create a new CSP(Customer Support Portal) user and add this user as a member on the account:

  1. Log into the Customer Support Portal (https://support.paloaltonetworks.com).
  2. Verify the Current Account is the account which owns the asset. If not, click on the drop down to select the correct account. The Search option is included now if you have a lot of accounts that you manage.
    2018-05-02_new-user1.png
     
  3. Under the Members area, expand it and you will see 3 options, select Create New User.
    2018-05-02_new-user2.png
     
  4. Complete Create New User form.
    2018-05-02_new-user3.png
     
  5. Click Submit.
  6. A new user account is created and the user is added as a member on the account.  For a definition of user roles. see Support Portal User Role Matrix
  7. An email notification is sent to the new user with login credentials.

 

Account Registration Link 

A superuser can also generate a link to allow a new user access to the account to create a login.

How to Use the Account Registration Link

 

See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents



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