How a Superuser Creates a New Customer Support Portal User Account

How a Superuser Creates a New Customer Support Portal User Account

110810
Created On 09/25/18 18:07 PM - Last Modified 05/17/21 18:00 PM


Resolution

A superuser on an account can create a new CSP(Customer Support Portal) user and add this user as a member on the account:

  1. Log into the Customer Support Portal (https://support.paloaltonetworks.com).
  2. Verify the Current Account is the account which owns the asset. If not, click on the drop down to select the correct account.  Use the Search option if   you have a long list of accounts.
    User-added image
     
  3. Under the Members area, expand it and you will see 3 options, select Create New User.
    2018-05-02_new-user2.png
     
  4. Complete Create New User form.
    2018-05-02_new-user3.png
     
  5. Click Submit.
  6. A new user account is created and the user is added as a member on the account.  For a definition of user roles. see Support Portal User Role Matrix
  7. An email notification is sent to the new user with login credentials.

 

Account Registration Link 

A superuser can also generate a link to allow a new user access to the account to create a login.

How to Use the Account Registration Link

 

See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents



Attachments
Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNPCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

Attachments
Choose Language