How to Transfer Licenses to a Spare Device

How to Transfer Licenses to a Spare Device

308837
Created On 09/25/18 18:07 PM - Last Modified 07/26/22 18:21 PM


Environment
  • Hardware based Firewalls only

Note: The procedure is not applicable to a VM Series firewall. There are no spares for VM/NGFW


Resolution

Before Transferring PA-Series NGFW to Spare
Before licenses from a PA-Series NGFW can be transferred to a spare, purchase and register spares in your CSP account.  Then, transfer licenses from the NGFW to the spare before taking the NGFW out of service. 

  • To register a spare, use Network Security page>>Account Actions>>Activate Asset, or use Devices>>Register New Device. 
  • To find spares in Network Security, use Filter>>Asset Type, and filter for PA-Series (Spare), or find spares in Assets>>Spares page.

NOTE:  Please use Network Security page, as Spares and Devices pages will be deprecated later in 2022.

 

Note on Panorama M-Series Appliances
For information on transferring licenses and replace a Panorama M-Series appliances, see:


How to Transfer Support License after RMA for Prisma SD-WAN


Two Methods to Transfer Licenses
CSP provides two methods to transfer PA-Series NGFW licenses to a spare.

  • Transfer licenses using Network Security page
  • Transfer licenses using Spares page (as mentioned above, Spares page will be deprecated later in 2022).


Transfer Licenses Using Network Security Page
To transfer PA-Series NGFW's licenses to a spare:

  1. Login to Customer Support Portal (https://support.paloaltonetworks.com).
  2. Verify the Current Account is the account which owns the asset.
    1. If not, click Change Account link and select the correct account.
  3. Expand Assets link.
  4. Click Network Security link.
  5. If you have not yet registered a spare that is compatible with your PA-Series NGFW, click Account Actions>>Activate Asset, click Submit button, and register the serial number of the new spare.
  6. If you already have a spare that is compatible with your PA-Series NGFW, use Network Security page and filter for PA-Series (Spare).  Then, jot down the serial number of the spare
  7. Go to Network Security page.
  8. Use search or filters to find your defective PA-Series NGFW.
  9. Hover mouse over and click Licenses/Subscriptions for the defective NGF.
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  1. Click Transfer License button. 
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  1. And select the spare with the appropriate serial number.  Then, click Transfer button.
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  1. CSP displays a warning that this transfer operation cannot be reverted.  Click Agree and Submit button.
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Transfer Licenses Using Spares Page
To transfer PA-Series NGFW's licenses to a spare:

  1. Login to Customer Support Portal (https://support.paloaltonetworks.com).
  2. Verify the Current Account is the account which owns the asset.
    1. If not, click Change Account link and select the correct account.
  3. Expand Assets link.
  4. Click Spares link.
  5. Click Register New Spare, click Submit button, and register the serial number of the new spare.
  6. Click serial number of the spare to receive the licenses.  CSP display Device Information window.
  7. Click Transfer Licenses button.
    Device information window is displayed with the previous step. Please press the Transfer Licenses button
  8. In the Transfer License window, select the device whose licenses are to be transferred to the spare.
    Transfer License window is currently being displayed. Select the device whose licenses are to be transferred to the spare
  9. Click Submit button.

If you do not see the defective serial number in your account, click Can't find defective device? and enter the missing

serial number.  Follow the instructions above to transfer licenses.

Transfer licenses window is displayed. Please press "Can't find defective device" button to help search for the missing serial number

The licenses transfer to the Spare (replacement) device. Retrieve the licenses from the replacement device when it's ready to be used (see How to Configure an RMA Replacement Firewall).

 

Note: If a license expires prior to the transfer, it will be expired on the replacement. The defective device will be given licenses valid for 30 days from the date of transfer regardless of the status of the license before the transfer. A previously expired license will be valid for 30 days from transfer on the defective unit.

 

See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents

 

 
 


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