How to Transfer PA-Series Licenses to a Spare Device

How to Transfer PA-Series Licenses to a Spare Device

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Created On 09/25/18 18:07 PM - Last Modified 02/14/24 17:01 PM


Environment


Note: Applies only to PA-Series hardware firewalls.  Not applicable to VM-Series, CN-Series, and Cloud NGFW firewalls. 

Resolution


Before Transferring PA-Series NGFW to Spare
Before licenses from a PA-Series NGFW can be transferred to a spare, purchase and register spares in your CSP account.  Then, transfer licenses from the NGFW to the spare before taking the NGFW out of service. 

  • To register a spare, use Products>Assets>Account Actions>>Activate Asset, or use Devices>>Register New Device. 
  • To find spares in Assets, use Filter>>Asset Type, and filter for PA-Series (Spare), or find spares in Assets>>Spares page.

NOTE:  Please use Assets page, as Spares and Devices pages will be deprecated later in 2024.

 

Note on Panorama M-Series Appliances
For information on transferring licenses and replace a Panorama M-Series appliances, see:


End of Sale (EOS) hardware platforms enables better replacement for next closest model


How to Transfer Support License after RMA for Prisma SD-WAN


Transfer Licenses to Spare
Ensure you have a compatible spare to replace a defective PA-Series NGFW.  For example, to replace a defective PA-220, you will need a PA-220 spare.   Be sure to register your purchased spare devices in CSP.

You can replace a PA-Series NGFW using either of two methods:

  1. Find defective PA-Series NGFW in Assets page.  CSP will then help you find compatible PA-Series spares to replace the defective PA-Series NGFW.
  2. Find a PA-Series Spare in Assets page that is compatible with the defective PA-Series NGFW you want to replace.  CSP will then help you find compatible PA-Series NGFWs.


First find defective PA-Series NGFW. 

  1. If you have not yet registered a spare that is compatible with a PA-Series NGFW you want to replace, click Account Actions>>Activate Asset, click Submit button, and register the serial number of a new spare.
  2. If you already have a spare that is compatible with the PA-Series NGFW that you want to replace, use CSP Assets page filters or search to find the defective PA-Series NGFW you want to replace.  If you have a compatible spare, CSP will help you find the spare.
  3. Hover mouse over and click Licenses/Subscriptions icon for the PA-Series NGFW.
image.png
  1. Click Transfer License button. 
Screenshot 2024-02-07 at 2.51.08 PM.png
  1. CSP displays a dropdown list of compatible spares. Select a spare.  Then, click Transfer button.
Screenshot 2024-02-07 at 2.52.58 PM.png
  1. CSP displays a warning that this transfer operation cannot be reverted.  Click Agree and Submit button.
Screenshot 2024-02-07 at 2.56.35 PM.png
The licenses for the PA-Series NGFW transfer to the Spare (replacement) device.

Note: If a license expires prior to the transfer, it will be expired on the replacement. The defective device will be given licenses valid for 30 days from the date of transfer regardless of the status of the license before the transfer. A previously expired license will be valid for 30 days from transfer on the defective unit.


First find compatible PA-Series spare. 

  1. To first find a compatible PA-Series spare, remember the model of the defective PA-Series NGFW.  Then, search for a compatible PA-Series spare using the Asset Type filter - filter for PA-Series (Spare).  Then, find a compatible spare.

Screenshot 2024-02-14 at 8.56.10 AM.png

 

Then, go to Licenses and Subscriptions drawer, and click on Transfer License button.  Follow the steps described in the previous section.
 


See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents

 

 
 


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