What can be a reason that a group super user cannot access Support Cases?

• Customer Support Portal
• User Roles
   

1. With a Group Super User role the user can access Support Cases (support cases are not segmented by groups).
2. With a Limited user role, users cannot access Support Cases. 
3. If a user is a Group Super / Standard user in a Group, he will have access to Support Cases, but if the same user is a Limited user in the main account, he will get error when accessing Support Cases.
4. Group Super / Standard user role and Limited user role in the main account for the same user is controversial from Support Cases access' point of view.
5. The account Super users are able to manage user roles , or delete a user from the main account and assign it only to a Group. 
6. For setting up correct user roles, review the Support Portal User Role Matrix , to manage Groups properly, read How to Create / Manage a Group ​​​​​​​.
    

How to Manage Users in Your Account

13 May 25 (Vijay) - Article reviewed with Livia Hajdu and channels corrected.