Enterprise Licenses are missing from my Palo Alto Networks device

To confirm if a Customer Support Account or devices are covered by an ESA/ELA.

To apply the correct set of licenses on devices for accounts with an Enterprise License Agreement (ELA/ESA)

If your Customer Support Portal (CSP) account is covered by an Enterprise Agreement (EA), such as an Enterprise License Agreement (ELA) or Enterprise Support Agreement (ESA), you’ll have the option during device registration to choose whether or not that device should automatically use the account's available EA licenses. 



1. Verify your ELA or ESA licenses by navigate to Products > Enterprise Agreements within your Customer Support Portal (CSP) account. 
2. Once your device is registered, double-check that the licenses appear correctly under Products > Assets.
3. If your device is missing ELA features or the ESA, or if the device was registered after the Grace Period with expired support/warranty, contact our Support team to have the license activation completed.

Note: If the ESA expiration dates differ across assets after being applied, please verify the End of Sale (EoS) date for each device model. The support expiration date on a specific device will never exceed the EoS date for that model.