Enterprise Licenses are missing from my Palo Alto Networks device
10643
Created On 05/09/19 06:03 AM - Last Modified 03/25/25 20:00 PM
Objective
To reinstate the correct set of licenses on the devices for accounts with Enterprise License Agreement (ELA/ESA).
To confirm if the Customer Support Account / Devices are covered by ESA/ELA.
Environment
Customer Support Portal
Procedure
If your Customer Support Portal (CSP) account is covered by Enterprise Agreement(s) (ELA and/or ESA) and you register a device , you can select in the registration process if the device will or will not pick up the EA licenses in the account.
Verify your ELA, ESA licenses in CSP under Assets > Enterprise Agreement
Verify if the device you registered picked up all the ELA, ESA licenses correctly in CSP > Assets > Network Security.
If the device did not pick up all the ELA features, or ESA, contact Support to have the license activation completed.
If the device you would move under Enterprise Support Agreement is registered after the Grace period and has expired support / warranty at the time of registration, you will need to contact Support to activate the ESA, ELA licenses on the device.
Additional Information
How to View Enterprise Agreements on the Customer Support Portal
How to Register a Palo Alto Networks Device, Spare, or VM-Series Auth-Code