Palo Alto Networks Knowledgebase: Technical support and community resources

Technical support and community resources

2600
Created On 02/07/19 23:48 PM - Last Updated 02/07/19 23:48 PM
Content Release Deployment
Resolution

Overview

This document provides resources for obtaining support from Palo Alto Networks, and includes how to use the customer support portal, how to manage support cases online, and tips on utilizing the online community.

 

Customer Support Portal and Case Management

Quick Reference Guide: Welcome to Support

This PDF document includes:

  • How to create your user account on the Customer Support Portal
  • How to register your Palo Alto Networks assets, including products and licenses
  • Links to Online tools, and helpful resources
  • How to escalate your case
  • Global support numbers
How to Open a Case with Technical SupportDetails how to open a support case by Web or phone.  
Support Portal: User Documents

Contains links to articles and videos on how to navigate and utilize the features on the Customer Support Portal

Related: Support Portal FAQs

Supported BrowsersLists the supported web browsers for the Customer Support Portal and the online Palo Alto Networks Community

 

 

Palo Alto Networks Community

Community Disclaimer

This is the community disclaimer. If you are a first-time user of the community, please read this brief document.

Related:  Palo Alto Networks Terms of Use

Tour the New Live Community (video) Video overview of the Live Community, how to navigate, search and subscribe to areas inside of the Live Community.
Getting Around in the Live Community Getting started article about the Live Community, where things are in the community and how to navigate and search.
How to Change Your Community Display NameDescribes how to change your display name, or username, on the community
How to Keep Your Personal Content PrivateShows how to select the proper options to control visibility of your private content
How to Receive Email Notification for Community AnnouncementsDescribes how to configure your settings to receive email notifications on community announcements
Supported BrowsersLists the supported web browsers for the Customer Support Portal and the online Palo Alto Networks Community

 



Attachments
Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClpACAS&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

Attachments
Choose Language