How to Find GlobalProtect Agent Installation Issues on Windows

How to Find GlobalProtect Agent Installation Issues on Windows

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Created On 09/27/18 06:47 AM - Last Modified 02/07/19 23:36 PM


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Details

There can be multiple reasons why a GlobalProtect Client installation fails on a Windows machine. In any situation, if an installation fails with no reason given or if an installation is stuck, follow the steps below to find and identify the issue.

 

Steps

  1. On the Windows machine, open an Event Viewer using the run prompt, as shown below:
    User-added image
  2. Navigate to Event Viewer (Local) > Windows Logs > Application, as shown in the screenshot below:
    User-added image
  3. Click on 'Filter Current Log' in the right pane under 'Actions', and select the following under Filter options:
    • Logged: Select the time stamp when the GlobalProtect agent issue occured
    • Event level: Select all
    • Event sources: MsiInstaller
    • Leave the remaining filters as default
      User-added image
  4. Once OK is selected, it displays all the event logs related to the application with event source as 'MsiInstaller' as shown below:
    User-added image

Note: To interpret the error codes related to event logs, refer to the following document for more information: System Error Codes (Windows)

 

Additional details

See the two examples shown below:

  • Review the screenshot below, and note the error status returns as 0:
    User-added image
    From the link provided above, the error code 0 indicates, "The operation completed successfully".
     
  • In the screenshot below, see the installation failed with a different error code:
    User-added image
    From the link provided above, error code 1633 is shown in the below screenshot:
    User-added image
    A possible reason for the error shown above, is the user was installing a 64 bit GlobalProtect client on a 32 bit Windows machine.

 

owner: hyadavalli



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