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Assigning an Interface with a DHCP IP Address as the Portal/Gat... - Knowledge Base - Palo Alto Networks

Assigning an Interface with a DHCP IP Address as the Portal/Gateway GlobalProtect IP

34509
Created On 09/25/18 17:39 PM - Last Modified 02/05/25 21:34 PM


Symptom


  • Interface is enabled with DHCP to receive the IP Address.
  • This interface is used for GlobalProtect Portal/Gateway.
  • When trying to select the IP address for portal/Gateway, it does not display the IP address used on the interface.


Environment


  • Palo Alto Firewalls
  • PAN-OS 9.0 and above
  • GlobalProtect (GP) Portal
  • GlobalProtect (GP) Gateway


Cause


  • When the DHCP is renewed and a different IP address is assigned to the interface, the configuration of Portal/Gateway will become invalid.
  • To prevent this, the GP Portal/Gateway displays the IP address as "None" when the DHCP interface is used.


    Resolution


    1. This is expected behavior when an interface is set to DHCP.
    2. The DHCP interface can be selected to be used by GlobalProtect Portal and/or Gateway, but the IP address remains as None
    3. The dataplane will automatically use the dynamically assigned IP address of that interface when the user connects.
    4. Below is a screenshot displaying the option of None in the dropdown selection for ethernet1/1 IP address as it uses DHCP.

    GUI: Networks > GlobalProtect > Gateways > Select your Gateway > General

    Snapshot displaying the missing IP address of DHCP interface ethernet 1/1

     



    Additional Information


    GlobalProtect Overview 



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