GlobalProtect Client Installation Error Due to Corrupt Cabinet File

GlobalProtect Client Installation Error Due to Corrupt Cabinet File

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Created On 09/25/18 17:39 PM - Last Modified 08/05/19 20:36 PM


Resolution

Issue

During the installation of the GlobalProtect client on a Windows PC, an error occurs with a message similar to the following:

"The cabinet File "_78C5279B7CAFBF5E7D428E341524B886" required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM or a problem with the Package"

 

Resolution

This is a Windows Installer error that may occur for cabinet files located on the installation media (usually on CD), or software install package.

To solve this problem:

  1. Select Abort to cancel the installation.
  2. Perform a clean boot of the computer.
    When you start Microsoft Windows normally, there are a number of programs that start automatically and run in the background. These programs, which may include antivirus and system utility programs, may sometimes interfere with the installation of a new program.
  3. Install the GlobalProtect client.
  4. Reboot normally.

Note: Steps to perform clean boot are described in the following Microsoft KB article: Perform a clean startup to determine whether background programs are interfering with your game or program

 

If the steps above do not resolve the error, the files may have been corrupted on the pc. Delete the existing msi file and the download the msi file from the GlobalProtect Portal again.

 

Further, the GlobalProtect client can be removed from the Palo Alto Networks device itself (Under  Device > GlobalProtect Client), and then a new copy can be downloaded. Then, from the client system, perform the steps of downloading the GlobalProtect client and installing it.

 

Or

 

Disable the anti virus running on that host machine try to install GP Client once again which should address the issue.

 

 

owner: kprakash



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