How to Export Logs

The process is similar for all types of logs. They can be located under the Monitor tab > Logs section.

Steps

1. Go to Monitor tab > Logs section > then select the type of log you are wanting to export. In the example below, Traffic logs are selected.

   

2. Once the type of log is selected, click Export to CSV icon, located on the right side of the search field.

   
   Note: Logs can also be exported using filters, which can be used to display only relevant log entries. For more information, please refer to: How to Add, Save, Load, and Clear Log Filters.  

3. An Exporting Logs popup window is displayed.

   

4. Click Download file.

   

   A CSV file is downloaded to the local Desktop.

   

5. (Optional) To check the exported log's content before uploading to the case, you can view by opening the CSV file in Excel, Google Sheets, or another spreadsheet application. ​​​​​​
6. ​Upload CSV file to the support case.

Export logs to a SCP or FTP server

Run the following commands to export log files:

• SCP

  > scp export log traffic start-time equal 2011/12/21@12:00:00 end-time equal 2011/12/26@12:00:00 to <value> Destination (username:password@host) or (username@host)

• FTP

  > ftp export log traffic start-time equal 2011/12/21@12:00:00 end-time equal 2011/12/26@12:00:00 to <value> Destination (username:password@host) or (username@host)

note: 'start-time' and 'end-time' are mandatory values when exporting from the CLI