Prisma Cloud app is missing from HUB

8942

Created On 04/10/22 11:44 AM - Last Modified 12/15/23 07:24 AM

Administration

Prisma Cloud Compute Edition Self-Hosted

Symptom

Document Outdated ! No need to Add Roles on HUB anymore.
Adding user to Prisma Cloud Console should automatically add the user to CSP under respective CSP account ID linked to the Prisma Cloud Tenant ID.
Open TAC case if this is not happening.

Login to apps.paloaltonetworks.com
Prisma Cloud icon is not displayed
An error message is displayed as shown below

"Welcome to the hub. You currently do not have access to any apps.
To access apps, please contact the people in your organization who are responsible for managing app roles in the hub."

Environment

Prisma Cloud
Prisma Cloud Compute

Cause

User is not allowed to access the Prisma App, no roles were assigned to the user.

Resolution

The user should contact the SuperUser (admin role) in his organization and request permissions to access the HUB.

Additional Information