WEBUI session logs out with message: You have been logged out due to Unauthorized request
11478
Created On 02/03/22 23:22 PM - Last Modified 03/08/22 22:05 PM
Symptom
- The WEBUI session suddenly logs out and the browser displays the message: You have been logged out due to Unauthorized request
- An event is logged on the system logs as below:
info general general 0 Session for user admin via Web from 10.10.6.120 timed out
Environment
- Palo Alto Firewall or Panorama
- PAN-OS 8.1 and above.
Cause
This can be caused by any of the following:
- There was inactivity on the WEBUI for some time
- A browser-dependent issue
Resolution
To resolve the issue, try the following options:
- Login into the firewall/panorama from another browser
- Clear the browser cache and cookies
- Log in using " InCognito / Private browser"mode
- Set the admin session timeout value to a reasonable value. Refer to How to Change the Admin Session Timeout Value.