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After setting the SSLKEYLOGFILE environment variable the key lo... - Knowledge Base - Palo Alto Networks

After setting the SSLKEYLOGFILE environment variable the key log file does not appear

1811
Created On 09/10/24 20:10 PM - Last Modified 09/11/24 20:21 PM


Symptom


sslkey.log file
 


Environment


  • Next Generation Firewall
  • SSL Decryption
  • Windows browser (Chrome or Firefox)


Resolution


  1. Check that the variable is set correctly by opening a cmd window and running echo %SSLKEYLOGFILE% and confirm the path is correct.
  2. Make sure Chrome/Firefox etc. was fully shut down before reopening.
    1. Use the Task Manager to confirm there are no browser processes still running after exiting the browser, then reopen it.
  3. If the customer is using OneDrive to back up the user's Desktop folder it will override the contents of the folder and the keylog file will not be visible.
    1. Choose another folder that is not synced to OneDrive such as Downloads and use that as the path for "SSLKEYLOGFILE".


Additional Information


9/11/24 - Publishing based on request from Stephen Bafico (Sr Principal Engineer Software) who provided the information. 

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