Credit consumption of the deployment profile increased after the profile is transferred between the pools
Question
There are 2 scenarios observed for increased credit consumption:
Scenario 1. The Deployment Profile is moved between credit pools and the allocation/ consumption of credits increased after the Deployment Profile is under the target pool.
Scenario 2. There are 2 Deployment Profiles with the identical configuration in 2 different pools and the allocation/ consumption in one pool is higher than in the other.
Environment
PA-VM-FLEX
Answer
Check the effective/ start date of both pools. There was a price increase announced on Nov, 1st 2024 .
The credit estimator in the support portal and credits consumption reflects the price increase.
- if the start date of the pool is before Nov, 1st 2024- the pool is not affected by the price increase.
- if the start date of the pool is after Nov, 1st 2024- the pool is affected by the price increase
As a result moving the Deployment profiles from pool (the start date of the pool is before Nov, 1st 2024) to the pool ( the start date of the pool is after Nov, 1st 2024) - will cause the consumption in the target pool to be increased.
You can verify the start date of the credit pool by checking the sales order summary or the activation email sent from PANW when the order was fulfilled.
Additional Information
What are the criteria for Software NGFW Credits transfer?
How to transfer already allocated Software NGFW credits between CSP accounts?