What are the criteria for Software NGFW Credits transfer?
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Created On 08/20/21 07:38 AM - Last Modified 02/13/24 10:23 AM
Question
What are the criteria for Software NGFW Credits transfer?
Environment
Software NGFW Credits
Answer
Conditions that need to be met when you submit a Software NGFW Credits transfer request:
1. Source and Target credit pool has to be the SAME PRODUCT TYPE (e.g. Software NGFW Credits)
2. Source and Target credit pool has to match the SAME EXPIRATION DATE. If it is not a match, contact your account team or sales channels.
3. Source and Target credit pool has be tied to the same contract, you can check the credit pool hierarchy on Customer Support Portal.
4. Source and Target credit pool has be registered with the same support type.
To facilitate credit transfer, the user has to be a member on both source and target CSP accounts with Credit admin and super user roles.
5.Source and Target CSP accounts must be in the same business hierarchy as entities affiliated with each other.
If all the above conditions are satisfied, you can transfer credits .
If you hit any issues, contact Support .
Additional Information
See also: Transfer Credits
How to transfer Software NGFW Credit Pool ID from one account to another
How to transfer already allocated Software NGFW Credits from one CSP account to another