Software warranty shows expired on the after applying the new License.

Software warranty shows expired on the after applying the new License.

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Created On 06/26/20 19:25 PM - Last Modified 04/29/21 15:47 PM


Objective
The article explains how to resolve the software warranty status showing expired even when the license is applied and registered.
All Palo Alto Networks products are covered by a 90 days software and 12 months hardware warranty, but the firewall will update the Software warranty after applying the licenses. In this case, the Software warranty shows expired. It reads 90 days even though the firewall was recently purchased and registered.


Environment
  • Any PAN-OSĀ 
  • Palo Alto Firewall.
  • LicenseĀ 


Procedure

For taking care of that manually :
  1. List the currently installed license files by running the command "delete license key ?".The display is shown below.
User-added image
  1. Then try to remove license for "Software_Warranty"
> delete license key Software_Warranty<expiredate>.key


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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008UaECAU&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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