Error message: ‘The maximum length for this field is 80’ displayed when adding a new Firewall to Panorama
36786
Created On 12/06/21 08:26 AM - Last Modified 08/26/22 20:11 PM
Symptom
- Both firewall and Panorama are in the same PAN-OS version 10.1.3
- On the Panorama tab Device Registration Auth Key page generate an Auth key which is 88 characters long
- Auth Key generated by Panorama cannot be added to the firewall UI (Device->Setup->Panorama Settings) due to max allowed character limit on firewall UI with error ‘The maximum length for this field is 80’
Environment
• Panorama on PAN-OS 10.1.3
• New firewall in the same version 10.1.3
• Onboarding new firewall to a Panorama
Cause
• Auth Key generated by Panorama running on 10.1.3 is 88 char
• Max allowed character limit on the Firewall UI is 80 char
Resolution
Upgrade to PAN-OS 10.1.4 to address PAN-176983
or
Workaround
- From the Firewall CLI run the following commands debug software restart process management-server. (Note: This will cause management process to restart)
- Log back into CLI after the process has been restarted
> request sc3 reset
> debug software restart process management-server (*CLI will be lost and you must re-login)
> request authkey set <key> (<key> is the auth key from Panorama)
> configure
# commit force
# exit
- From the Panorama CLI run the command clear device-status deviceid <serial number of the firewall>
Additional Information
PAN-OS 10.1.4 Addressed Issues
PAN-176983 - (Panorama management server on PAN-OS 10.1.3 or a later release only) Fixed an issue where adding a firewall on PAN-OS 10.1.3 or a later release to Panorama management was only supported from the firewall CLI.