Error message when accessing the GUI - "Error in parsing xml response"

Error message when accessing the GUI - "Error in parsing xml response"

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Created On 02/21/19 02:30 AM - Last Updated 01/06/20 20:51 PM


Symptom
On the GUI, when attempting to login to the firewall is seen
"Error in parsing xml response"  

User-added image


Environment
  • Firewall
  • Panorama
  • Dynamic content updates


Cause
This error is related to a corrupted package (AV/WF)

Resolution
Run show system info displays the corrupted version of wildfire.
> show system info
.....
wildfire-version: t?^Dk<DA>^M5(I&<C9>&6
wildfire-release-date:
 
Steps for resolution:
  1. Please download and install again the latest packages:
> request anti-virus upgrade download latest 
> request anti-virus upgrade install version latest 

> request wildfire upgrade download latest 
> request wildfire upgrade install version latest
 
  1. If it still fails, restart the management server and the web server:
> debug software restart process management-server
> debug software restart process web-server

If none the previous works, to roll back run the following command: 

>request wildfire downgrade install previous 

Note: If above does not work, reach out to TAC for deletion of dynamic content files via root

 


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