PA-VM registration failures upon deployment in NSX
8922
Created On 03/12/20 17:56 PM - Last Modified 06/11/22 02:50 AM
Symptom
Panorama fails to register the PA-VM upon deployment. For every new deployment in NSX environment, licenses are not automatically installed
- Set logging level on configd process to “debug” by turning on debug on management-server using below CLI on Panorama:
> debug management-server on debug (configd.log/ms.log)
- Review System Logs and/or configd logs to understand and verify the failure events.
System Logs:
> show log system direction equal backward ... critical general general 0 000710000864 vm-cfg: failed to fetch license for svm device uuid=42158BAB-2FC3-ACF8-E693-3E1FDF805E28, cpuid=NSX:54060500FFFBAB1F, ip=10.141.32.232 ...
- System logs show that Panorama failed to fetch serial number for PA-VM with specific uuid and cpuid
configd.log
> less mp-log configd.log .... vm-cfg: svm enabled device registering with init state vm-cfg: scheduled license fetch for uuid=42158BAB-2FC3-ACF8-E693-3E1FDF805E28, cpuid=NSX:54060500FFFBAB1F Error: pan_cfg_vm_lic_fetch(pan_cfg_vm.c:3993): failed to fetch license: The auth code must be registered on the support site before creating a VM device
- Above log snippet shows the auth code used under Panorama > Device Group is not registered on Support Portal.
- Turn off the debug level to normal by using
> debug management-server on info
Environment
- Platform: PA-VM Panorama
- Supported PAN-OS
- Deployment: Operations Centric
Cause
ELA / Auth code should be registered under support portal prior to use.
Resolution
Register the auth code on Support Portal and enter the correct auth code under Panorama > Device Group included on the Service Definition.