USB 连接到全球保护后断开连接的设备
9838
Created On 01/23/20 17:42 PM - Last Modified 03/26/21 18:04 PM
Symptom
客户端在全球 USB 保护隧道建立后，其所有设备都与系统断开/移除。
Environment
- PA-3020
- PANOS 8.1.11
- 全球保护代理 5.0.5
Cause
从全局保护代理日志中，我们看到设备已被删除 ："DBT_DEVICEREMOVECOMPLETE，设备"
(T13928) 12/02/19 16:00:21:168 Debug( 371): Receive gps message with type status. (T13928) 12/02/19 16:00:21:168 Debug(1216): ===> response sent to GPI = <response><type>status</type><state>Connected </state><error></error><disabled>no</disabled></response> (T13928) 12/02/19 16:00:21:181 Debug(2130): pangps status is Connected. (T13928) 12/02/19 16:00:21:181 Debug( 403): Portal is connected. (T13928) 12/02/19 16:00:21:181 Debug( 568): CPanBaseConfigMgr::AddPortal - portal domain.domain.com is already in list. (T13928) 12/02/19 16:00:21:181 Debug( 568): CPanBaseConfigMgr::AddPortal - portal domain.domain.com is already in list. (T13928) 12/02/19 16:00:21:182 Debug(2599): receive resize message from 1, and new height is 243. (T13928) 12/02/19 16:00:22:772 Debug( 766): CAC, type is 0007, data=0000000000000000 (T13928) 12/02/19 16:00:22:773 Debug( 766): CAC, type is 0007, data=0000000000000000 (T13928) 12/02/19 16:00:22:987 Debug( 766): CAC, type is 8004, data=0000001ECB0FF8D0 (T13928) 12/02/19 16:00:22:987 Debug( 810): CAC, DBT_DEVICEREMOVECOMPLETE, device type=00000005, cacUnplugLogout=0 (T13928) 12/02/19 16:00:22:987 Debug( 851): CAC, do nothing for device remove message (T13928) 12/02/19 16:00:23:412 Debug( 766): CAC, type is 8000, data=0000001ECB0FF8D0 (T13928) 12/02/19 16:00:23:413 Debug( 692): CAC, name is USB
Resolution
- 从 Firewall ， 点击 ： GUI 网络> 门户>代理> 选择代理配置>应用程序
- 有一个功能称为：在智能卡删除（仅窗口）上保留连接
- 默认值选择为 "是"
- 更改功能：将智能卡删除的连接（仅窗口）保留 为 "否"
- 提交 更改。