Error while running GP Agent, "The program can't start because mfc120u.dll is missing from your computer"

Error while running GP Agent, "The program can't start because mfc120u.dll is missing from your computer"

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Created On 04/06/19 01:04 AM - Last Modified 04/17/19 02:17 AM


Symptom
Error message when trying to launch GlobalProtect (GP) Agent in 4.0 or higher 
"The program can't start because mfc120u.dll is missing from your computer" 

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Environment
  • Windows 7 / 10
  • GP Agent 4.0 or higher
  • GP Agent 4.1 or higher


Cause
Issue is due to GPC-4850. Per GP 4.0 Release Notes:

Description
GlobalProtect app 4.0.2 and 4.0.3 are unable to start on Windows endpoints when the endpoint uses the Visual C++ Redistributable Package (x64 or x86) version 12.0.2xxxx or earlier for Visual Studio 2013.

Workaround
Uninstall the Visual C++ 2013 Redistributable Package version 12.0.2xxxx or earlier, and then install the Visual C++ 2013 Redistributable Package (x64 or x86) version 12.0.3xxxx from the C:\Program Files\Palo Alto Networks \GlobalProtect folder (vcredist_x64.exe or vcredist_x86.exe).


Resolution

Following the release notes workaround, download and install Visual C++ 2013 from the link below.

Visual C++ Redistributable Packages for Visual Studio 2013:
http://www.microsoft.com/en-us/download/details.aspx?id=40784

  • For 64-bit version of Windows, make sure to install both the "vcredist_x86.exe" and "vcredist_x64.exe" files
  • For 32-bit version of Windows, only install the "vcredist_x86.exe" file




 



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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLQ8CAO&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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