FQDN Refresh Job Fails
28233
Created On 03/29/19 03:11 AM - Last Modified 03/29/19 14:24 PM
Symptom
The FQDN Refresh job failed.
admin@PA-220> show jobs all Enqueued Dequeued ID PositionInQ Type Status Result Completed ------------------------------------------------------------------------------------------------------------------------------------------ 2019/03/13 08:44:35 08:44:35 379 Commit FIN OK 08:45:02 2019/03/13 08:39:47 08:39:47 378 FqdnRefresh FIN FAIL 08:39:59 2019/03/13 08:09:45 08:09:45 377 FqdnRefresh FIN FAIL 08:10:55 2019/03/13 07:39:44 07:39:44 375 FqdnRefresh FIN FAIL 07:39:56 2019/03/13 07:09:43 07:09:43 374 FqdnRefresh FIN FAIL 07:09:53 2019/03/13 06:39:41 06:39:41 372 FqdnRefresh FIN FAIL 06:39:53 2019/03/13 06:09:40 06:09:40 371 FqdnRefresh FIN FAIL 06:09:50 2019/03/13 05:39:39 05:39:39 369 FqdnRefresh FIN FAIL 05:39:51 2019/03/13 05:09:37 05:09:37 368 FqdnRefresh FIN FAIL 05:09:50 2019/03/13 04:39:36 04:39:36 366 FqdnRefresh FIN FAIL 04:39:50 2019/03/13 04:09:35 04:09:35 365 FqdnRefresh FIN FAIL 04:09:47 2019/03/13 03:39:33 03:39:33 363 FqdnRefresh FIN FAIL 03:39:47 2019/03/13 03:09:32 03:09:32 362 FqdnRefresh FIN FAIL 03:09:45 2019/03/13 02:39:31 02:39:31 360 FqdnRefresh FIN FAIL 02:39:46 2019/03/13 02:09:30 02:09:30 359 FqdnRefresh FIN FAIL 02:09:41
Environment
Not specific to any hardware or software.
Cause
This occurs when the management server or device server are stuck with a certain process.
Resolution
The following steps can help you resolve the issue:
Step 1: Restart management server and device-server process.
admin@PA-220> debug software restart process device-server Process devsrvr was restarted by user admin admin@PA-220> debug software restart process management-server Process mgmtsrvr was restarted by user admin
Step 2: This will disconnect your management session.
Step 3: Exit the CLI and reconnect. Wait for the management server to return.
admin@PA-220> request system fqdn refresh FQDN refresh command successful.
admin@PA-220> show jobs all Enqueued Dequeued ID PositionInQ Type Status Result Completed ------------------------------------------------------------------------------------------------------------------------------------------ 2019/03/29 11:33:54 11:30:50 4 FqdnRefresh FIN OK 11:33:56 2019/03/29 11:30:50 11:30:50 3 WildFire FIN OK 11:31:38 2019/03/29 11:30:17 11:30:17 2 Downld FIN OK 11:30:23