Palo Alto Networks Knowledgebase: 'Check Now' Under Software Updates Does Not Show Latest PAN-OS Version

'Check Now' Under Software Updates Does Not Show Latest PAN-OS Version

7435
Created On 02/07/19 23:48 PM - Last Updated 02/07/19 23:48 PM
Content Release Deployment
Resolution

Issue

In the WebGUI under Device > Software, when the 'Check Now' button is pressed only the next PAN-OS version is shown, no other versions appear, even if available. 

 

 

Details

In the following example, if the Palo Alto Networks device is running PAN-OS 6.1.10 software code and the 'check now' button is pressed, only the PAN 7.0.x software versions appear, but PAN-OS 7.1.x do not show up. This behavior excludes communication issues between Palo Alto Networks device and update server, otherwise 7.0.x would not be visible.

2017-04-25_version1.pngSoftware screen showing the current and next version of PAN-OS

 

Resolution

In order to have latest software versions fetched from the update server and visible for download, the previous major software version base/maintenance release image has to be installed. As shown in the following example, on a device running PAN-OS 6.1.10, then PAN-OS 7.0.x has to be downloaded and installed for PAN-OS 7.1.x images to be available. Only the next available PAN-OS version will show up. This is by design, as you can only upgrade 1 version at a time.  PAN-OS 6.1 to PAN-OS 7.0, or 7.0 to 7.1, or 7.1 to 8.0.

 

owner: gbogojevic



Attachments
Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClswCAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

Attachments
Choose Language