Palo Alto Networks Knowledgebase: Admin-Admin Does Not Work After Factory Reset

Admin-Admin Does Not Work After Factory Reset

53398
Created On 09/26/18 13:47 PM - Last Updated 02/07/19 23:44 PM
Resolution

Issue:

The Admin/Admin UserID/Password combination is not working after a factory reset.

Resolution:

After a factory reset, the CLI console prompt transitions through following prompts on a PA-500 before it is ready to accept admin/admin login:

1.  500 login:
2.  PA-HDF login:
3.  PA-500 login:

It is at prompt #3 (need to hit enter to check if the prompt changed), that the device is ready to accept the admin/admin username/password to allow login.

owner:  achitwadgi



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