How to Export Logs

The process is similar for all types of logs. They can be found under the Monitor > Logs section.

Steps

1. Go to Monitor>Logs section, then select the type of log you want to export. In the example below, Traffic logs are selected.

   

2. You can refine your view by selecting specific fields to isolate relevant traffic. This not only provides deeper insights but also optimizes performance by shrinking the CSV export size. (This can be done within any of the other log types)
   
3. Once the type of log is selected, click the Export to CSV icon on the right side of the search field.

   
   Note: Logs can also be exported using filters, which can be used to display only relevant log entries. For more information, please refer to: How to Add, Save, Load, and Clear Log Filters.  

4. An Exporting Logs pop-up window is displayed.

   

5. Click Download file.

   

   A CSV file is downloaded to the local Desktop.

   

6. (Optional) To check the exported log's content before uploading to the case, you can view by opening the CSV file in Excel, Google Sheets, or another spreadsheet application. ​​​​​​
7. ​Upload the exported CSV file to the support case.

Export logs to an SCP or FTP server

Run the following commands to export log files:

• SCP

  > scp export log traffic start-time equal 2011/12/21@12:00:00 end-time equal 2011/12/26@12:00:00 to <value> Destination (username:password@host) or (username@host)

• FTP

  > ftp export log traffic start-time equal 2011/12/21@12:00:00 end-time equal 2011/12/26@12:00:00 to <value> Destination (username:password@host) or (username@host)

Note: 'start-time' and 'end-time' are mandatory values when exporting from the CLI