WildFire Registration Failed With Error: Disabled Due to Configuration
42945
Created On 09/25/18 19:43 PM - Last Modified 01/11/22 05:02 AM
Symptom
WildFire Registration fails with the "Disabled due to configuration" error.
admin@PA-VM> show wildfire status
Connection info:
Signature verification: enable
Server selection: enable
File cache: enable
WildFire Public Cloud:
Server address: wildfire.paloaltonetworks.com
Best server:
Device registered: no
Through a proxy: no
Valid wildfire license: yes
Service route IP address: 10.137.102.222
Global status: Disabled due to configuration
Count of available workers: 10
Available worker indices: 0 1 2 3 4 5 6 7 8 9
Upload status Usage: 'I': Idle, 'U': Uploading, 'Q': Querying
Upload worker index: 0 1 2 3 4 5 6 7 8 9
Upload status: I I I I I I I I I I
Status time (seconds): 999+ 999+ 999+ 999+ 999+ 999+ 999+ 999+ 999+ 999+
The registration status remains "no" even after running the request wildfire registration command.
Cause
WildFire registration fails with the "Disabled due to configuration" error when no WildFire Analysis profile is enabled in a Security Policy.
Resolution
Apply a WildFire Analysis profile to a Security Policy and commit the configuration change. The registration should then succeed.
admin@PA-VM> show wildfire status
Connection info:
Signature verification: enable
Server selection: enable
File cache: enable
WildFire Public Cloud:
Server address: wildfire.paloaltonetworks.com
Best server: panos.wildfire.paloaltonetworks.com
Device registered: yes
Through a proxy: no
Valid wildfire license: yes
Service route IP address: 10.137.102.222
Global status: Idle
Count of available workers: 10
Available worker indices: 0 1 2 3 4 5 6 7 8 9
Upload status Usage: 'I': Idle, 'U': Uploading, 'Q': Querying
Upload worker index: 0 1 2 3 4 5 6 7 8 9
Upload status: I I I I I I I I I I
Status time (seconds): 49 49 49 49 49 49 49 49 49 49