WildFire Registration Failed With Error: Disabled Due to Configuration
46842
Created On 09/25/18 19:43 PM - Last Modified 01/11/22 05:02 AM
Symptom
WildFire Registration fails with the "Disabled due to configuration" error.
admin@PA-VM> show wildfire status Connection info: Signature verification: enable Server selection: enable File cache: enable WildFire Public Cloud: Server address: wildfire.paloaltonetworks.com Best server: Device registered: no Through a proxy: no Valid wildfire license: yes Service route IP address: 10.137.102.222 Global status: Disabled due to configuration Count of available workers: 10 Available worker indices: 0 1 2 3 4 5 6 7 8 9 Upload status Usage: 'I': Idle, 'U': Uploading, 'Q': Querying Upload worker index: 0 1 2 3 4 5 6 7 8 9 Upload status: I I I I I I I I I I Status time (seconds): 999+ 999+ 999+ 999+ 999+ 999+ 999+ 999+ 999+ 999+
The registration status remains "no" even after running the request wildfire registration command.
Cause
WildFire registration fails with the "Disabled due to configuration" error when no WildFire Analysis profile is enabled in a Security Policy.
Resolution
Apply a WildFire Analysis profile to a Security Policy and commit the configuration change. The registration should then succeed.
admin@PA-VM> show wildfire status Connection info: Signature verification: enable Server selection: enable File cache: enable WildFire Public Cloud: Server address: wildfire.paloaltonetworks.com Best server: panos.wildfire.paloaltonetworks.com Device registered: yes Through a proxy: no Valid wildfire license: yes Service route IP address: 10.137.102.222 Global status: Idle Count of available workers: 10 Available worker indices: 0 1 2 3 4 5 6 7 8 9 Upload status Usage: 'I': Idle, 'U': Uploading, 'Q': Querying Upload worker index: 0 1 2 3 4 5 6 7 8 9 Upload status: I I I I I I I I I I Status time (seconds): 49 49 49 49 49 49 49 49 49 49