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WildFire Registration Failed With Error: Disabled Due to Config... - Knowledge Base - Palo Alto Networks

WildFire Registration Failed With Error: Disabled Due to Configuration

46842
Created On 09/25/18 19:43 PM - Last Modified 01/11/22 05:02 AM


Symptom


WildFire Registration fails with the "Disabled due to configuration" error.
 
admin@PA-VM> show wildfire status
Connection info:
  Signature verification:        enable
  Server selection:              enable
  File cache:                    enable

WildFire Public Cloud:
  Server address:                wildfire.paloaltonetworks.com
  Best server:
  Device registered:             no
  Through a proxy:               no
  Valid wildfire license:        yes
  Service route IP address:      10.137.102.222
  Global status:                 Disabled due to configuration
  Count of available workers:    10
  Available worker indices:      0 1 2 3 4 5 6 7 8 9
  Upload status Usage: 'I': Idle, 'U': Uploading, 'Q': Querying
    Upload worker index:           0    1    2    3    4    5    6    7    8    9
    Upload status:                 I    I    I    I    I    I    I    I    I    I
    Status time (seconds):         999+ 999+ 999+ 999+ 999+ 999+ 999+ 999+ 999+ 999+
 

The registration status remains "no" even after running the request wildfire registration command.



Cause


WildFire registration fails with the "Disabled due to configuration" error when no WildFire Analysis profile is enabled in a Security Policy.

Resolution


Apply a WildFire Analysis profile to a Security Policy and commit the configuration change. The registration should then succeed.

 

admin@PA-VM> show wildfire status

Connection info:
  Signature verification:        enable
  Server selection:              enable
  File cache:                    enable

WildFire Public Cloud:
  Server address:                wildfire.paloaltonetworks.com
  Best server:                   panos.wildfire.paloaltonetworks.com
  Device registered:             yes
  Through a proxy:               no
  Valid wildfire license:        yes
  Service route IP address:      10.137.102.222
  Global status:                 Idle
  Count of available workers:    10
  Available worker indices:      0 1 2 3 4 5 6 7 8 9
  Upload status Usage: 'I': Idle, 'U': Uploading, 'Q': Querying
    Upload worker index:           0    1    2    3    4    5    6    7    8    9
    Upload status:                 I    I    I    I    I    I    I    I    I    I
    Status time (seconds):         49   49   49   49   49   49   49   49   49   49

 



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