Palo Alto Networks Knowledgebase: How to Restart the Management server mgmtsrvr" Process - WebGUI"

How to Restart the Management server mgmtsrvr" Process - WebGUI"

60753
Created On 02/08/19 00:02 AM - Last Updated 02/08/19 00:02 AM
Content Release Deployment
Resolution

Issue

  • The WebGUI is sluggish or unresponsive
  • Admins are showing logged in who have already logged out
  • An authorization code has been entered but not activated or updated for a license
  • Logs not showing up inside of the WebGUI
  • The CLI command: show system resources shows the mgmtsrvr process using excessive memory

Resolution

To resolve these issues, it is recommended that you restart the Management server process.

Use the following steps to restart the Management server process:

  1. Enter the CLI command:

    PAN-OS 6.1

    > debug software restart management-server

     

    PAN-OS 7.0 and above

    > debug software restart process management-server
    Note: This restarts the 'mgmtsrvr' process, if there are any logged in admins when this happens, they will be kicked from the WebGUI as well as the CLI.
  2.  After a couple of minutes, please log into the WebGUI or CLI again.
  3. To check on the Management server process, Run the CLI command:
    > show system resources | match mgmtsrvr

    This should show it using far less memory now than before.  The WebGUI should now function correctly.
    > show system resources | match mgmt
    2140       20   0  708m 484m 9828 S    2 12.9   8:13.06 mgmtsrvr

 

owner: jdavis



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