Microsoft Windows systems:
The GlobalProtect PanGPS.log file is located in the installation directory. By default, the location is:
C:\Program Files\Palo Alto Networks\GlobalProtect
The PanGPA.log file is located in
%HOMEPATH%\AppData\Local\Paloaltonetworks\GlobalProtect
Starting GlobalProtect App version 4.1.1, On Windows UWP endpoints, the GlobalProtect app now stores PanGPS logs at
%localappdata%\Packages\PaloAltoNetworks.GlobalProtect_rn9aeerfb38dg\LocalState\DiagOutputDir
Apple Mac OS X systems:
The GlobalProtect PanGPS.log file is located in the following directory:
/Library/Logs/PaloAltoNetworks/GlobalProtect/
The PanGPA.log file is located in
~/Library/Logs/PaloAltoNetworks/GlobalProtect/