Palo Alto Networks Knowledgebase: Google Services are Not Decrypted when Accessed from Chrome
Google Services are Not Decrypted when Accessed from Chrome
Created On 02/07/19 23:49 PM - Last Updated 02/07/19 23:49 PM
SSL Decrypt is configured for all Google Services. But when using the Chrome browser to launch any services provided by Google, the decryption doesn't work. When we check the session details, we can see the traffic being identified as quic.
Google uses experimental quic protocol to provide a faster SSL user experience. quic works over udp/80 and udp/443. Since this is not a standard TLS/SSL traffic, we cannot decrypt the traffic.
We need to fall back to TLS/SSL to get the decryption working. Options available:
Disable quic on the Chrome browser. To do this, open a new tab in Chrome and type chrome://flags in the title bar.
Go to Experimental QUIC protocol. Change to Disabled. Default action is Enabled. Restart the browser.
Deny quic in the firewall using a security policy.
Deny udp/80 and udp/443 traffic using a security policy.
Note: When quic is disabled, the Chrome browser falls back to traditional TLS/SSL.