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Cortex XSOAR / Demisto license transfer - Knowledge Base - Palo Alto Networks

Cortex XSOAR / Demisto license transfer

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Created On 05/10/20 21:20 PM - Last Modified 10/15/24 11:04 AM


Question


How to transfer Cortex XSOAR (Demisto) products to another CSP account ? 

Environment


Demisto products

XSOAR
CSP
Admin site > Entitlements



Answer


You can locate your Cortex XSOAR license on CSP under Assets > XSOAR > XSOAR Products.

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You may want to transfer the XSOAR license to another, already existing CSP account, or to a newly created support-segmentation CSP account for asset management purposes. 

Create Admin Case with the detailed request. 
> If you want to map the XSOAR license to another, already existing CSP account, provide the business justification of the license transfer and information about the relationship of the source and target CSP accounts. 
> If you want to map the XSOAR license to a new, support-segmentation CSP account, provide the name of the new CSP account and a user's contact information (full name, email ID, phone number) whom we can add to the account. 


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