Cisco ENCS: Failed to install content during bootstrap due to invalid image
5563
Created On 05/07/20 17:10 PM - Last Modified 05/07/20 17:13 PM
Symptom
- While deploying VM-Series firewall in Cisco ENCS environment, content installation fails during bootstrap due to error "Invalid image. Failed to get major version, minor version, and digest for file panupv2-all-contents-xxxx-xxxx"
- Below CLI output shows content installation failed during bootstrap:
admin@VM-300-ENCS> show system bootstrap status
Bootstrap Phase Status Details
=============== ====== =======
Media Detection Success Media detected successfully
Media Sanity Check Success Media sanity check successful
Parsing of Initial Config Successful
License Install Successful Successfully installed license key using authcode xxxxxxx
Content Install Failed Failed to install Content
Auto-commit Successful
- System logs under WebUI shows installation failure due to invalid image:
System logs:
2020/04/30 12:03:00 medium general general 0 Content package downloaded but installation could not be scheduled
2020/04/30 12:03:00 medium general general 0 Failed to upgrade Content package to version <unknown version>
2020/04/30 12:03:00 high hw bootstr 0 Content cannot be installed. Image File Authentication Error. Failed to determine version of content.
2020/04/30 12:02:58 info general general 0 Content job started processing. Dequeue time=2020/04/30 12:02:58. Job Id=1.
2020/04/30 12:02:58 info general general 0 Content job enqueued. Enqueue time=2020/04/30 12:02:58. JobId=1. . Type: Full
2020/04/30 12:02:58 high hw bootstr 0 Invalid image. Failed to get major version, minor version, and digest for file panupv2-all-contents-8264-6059
2020/04/30 12:02:58 high general general 0 Palo Alto Networks content validation check skipped by user 'n/a' for panupv2-all-contents-8264-6059
2020/04/30 12:02:57 info general general 0 VM Appliance license is fetched and installed. Pan services will be restart due to capacity change after auto commit.
2020/04/30 12:02:57 info general general 0 VM Appliance license is installed.
Environment
- Model: PA-VM
- Environment: Cisco ENCS
- Software Version: 8.1 and later
Cause
- The configuration drive supports a maximum size of 64MB.
Resolution
- Due to this size limitation on ENCS/Openstack, content and software image updates through bootstrap were not qualified and won't be supported.